Medical Communications Officer (Start Date: January 2027)

EMC Emergency Medical Care Incorporated; Dartmouth; Presencial; CAD 34.000 - 48.000; Tempo integral

Resumo da vaga

Emergency Medical Care Inc. in Dartmouth, NS is hiring a Medical Communications Officer for on-site day, night, weekend, and holiday shifts. The role processes service requests for the provincial EHS system, acts as call taker or dispatcher, and supports patient care with clear, calm communication.

Requirements include Grade 12, First Aid/CPR, and the ability to complete EMC training. Paramedic licensure is an asset but not required.

Qualificações

• Minimum Grade 12 education.
• Current First Aid/CPR certification.
• Shift work experience in evenings, weekends and holidays is an asset.
• Able to complete EMC-provided specialized training.

Responsabilidades

• Process incoming calls and dispatch resources according to procedures.
• Serve as first contact, provide information and direction to callers.
• Maintain a clean and organized workspace.
• Complete required paperwork and reports in a timely manner.
• Operate under standardized call-taking and pre-arrival instructions.

Conhecimentos

Typing 25 wpm

Work under pressure

Customer service

Communication skills

Microsoft Office

Bilingual (preferred)

Formação

Grade 12

First Aid/CPR certification

Ferramentas

Microsoft Office

Descrição da vaga

Position Type: Permanent * Closing date: 2026-11-23 * Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few. There are lots of opportunities waiting for you in Nova Scotia.

* Position: Medical Communications Officer Class Date: January 2027 Location: Dartmouth, NS (On-site, Shift Work - Days, Nights, Weekends, Holidays) Rate of pay: Step 1: $29.58 per hour + shift premiums on evenings and weekends Full Time Permanent and Term positions are available.

Nature and Scope Reporting to the MCC Operations Lead, the Communications Officer is responsible for the processing of requests for service for the provincial EHS system. In this role, you may be tasked with acting as a call taker or dispatcher during shift operations. The Communications Officer serves as the first contact with the caller and, as such, will often be called upon to calm and direct the actions of incoming callers pass on pertinent information and provide direction to responding agencies. You must possess the innate ability to perform several tasks at one time. In a capacity covering a broad range of duties and responsibilities, the mission of the Communications Officer will be to contribute to the overall operational status of the Communication Centre as fully functional while meeting or exceeding customer/ patient expectations during assigned shifts. The Communications Officer assists with the effective, indirect delivery of patient care, by aggressively following Deployment Plans, following standardized call-taking procedures and protocols including, the effective delivery of pre-arrival and post-dispatch instructions and through positive collaborative practice with all team members As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities

• Maintains high standards for health, safety, welfare and ethical behavior
• Adheres to all policies, procedures, directives and Standard Operating Guidelines of agencies, institutional and regulatory bodies which are approved and/or adopted by the Centre
• Responsible to fulfill various functions of the role including but not limited to, processing of incoming calls, dispatching of appropriate resources and handling general inquiries according to proper procedure
• Responsible for maintaining a clean and organized workspace
• Responsible to ensure the timely and accurate completion of required paperwork and reports

QUALIFICATIONS AND REQUIREMENTS

• Education I Experience: Minimum Grade 12
• Current First Aid/CPR certification
• Shift work experience an asset. Work shifts, including evenings, weekends and holidays
• Ability to successfully complete specialized training provided by EMC
• Paramedic licensure through the Nova Scotia College of Paramedics is considered an asset but not required
• Experience as a Communications Officer/Dispatcher within a high-performance Medical Communication Centre an asset

Knowledge & Skills

• Ability to accurately type 25 words per minute.
• Ability to work under pressure in a fast paced environment
• Excellence in customer service
• Excellent communication and interaction skills
• Must have functional working knowledge of computer software, including but not limited to Microsoft Office
• Preference may be given to candidates who are bilingual
• Responsible for using proper telecommunications technique and etiquette

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process. Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities.

Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

We’re recognized as one of Canada’s best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada’s largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.