Medical Communications Officer (Start Date: January 2027)

Guardian Ambulance; Dartmouth; Presencial; CAD 34.000 - 48.000; Jornada completa

Descripción de la vacante

Emergency Medical Care Inc. (EMC) in Dartmouth, NS is seeking a Medical Communications Officer to join our on-site team on rotating day, night, weekend, and holiday shifts. You will handle calls, dispatch resources, and support patient care under protocol in a high-performance Medical Communications Centre.

The role requires Grade 12, First Aid/CPR, ability to type 25 wpm, and strong communication skills. Shift work and bilingual abilities are assets; compensation starts at $29.58/hour plus

Formación

• Type at least 25 words per minute.
• Strong communication and customer service skills.
• Ability to work under pressure in a fast-paced environment.

Responsabilidades

• Processes incoming calls and dispatches appropriate resources.
• Maintains a focused, organized workspace.
• Completes required paperwork and reports promptly.
• Adheres to policies and SOPs and supports safety initiatives.

Educación

Minimum Grade 12

First Aid/CPR certification

Herramientas

Microsoft Office

Descripción del empleo

Position Type: Permanent

Closing date: 2026-11-23

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Position: Medical Communications Officer

Class Date: January 2027

Location: Dartmouth, NS (On-site, Shift Work - Days, Nights, Weekends, Holidays)

Rate of pay: Step 1: $29.58 per hour + shift premiums on evenings and weekends

Full Time Permanent and Term positions are available.

Nature and Scope

Reporting to the MCC Operations Lead, the Communications Officer is responsible for the processing of requests for service for the provincial EHS system. In this role, you may be tasked with acting as a call taker or dispatcher during shift operations. The Communications Officer serves as the first contact with the caller and, as such, will often be called upon to calm and direct the actions of incoming callers pass on pertinent information and provide direction to responding agencies. You must possess the innate ability to perform several tasks at one time.

In a capacity covering a broad range of duties and responsibilities, the mission of the Communications Officer will be to contribute to the overall operational status of the Communication Centre as fully functional while meeting or exceeding customer/ patient expectations during assigned shifts.

The Communications Officer assists with the effective, indirect delivery of patient care, by aggressively following Deployment Plans, following standardized call-taking procedures and protocols including, the effective delivery of pre-arrival and post-dispatch instructions and through positive collaborative practice with all team members

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities

• Maintains high standards for health, safety, welfare and ethical behavior
• Adheres to all policies, procedures, directives and Standard Operating Guidelines of agencies, institutional and regulatory bodies which are approved and/or adopted by the Centre
• Responsible to fulfill various functions of the role including but not limited to, processing of incoming calls, dispatching of appropriate resources and handling general inquiries according to proper procedure
• Responsible for maintaining a clean and organized workspace
• Responsible to ensure the timely and accurate completion of required paperwork and reports

QUALIFICATIONS AND REQUIREMENTS

Education I Experience:

• Minimum Grade 12
• Current First Aid/CPR certification
• Shift work experience an asset. Work shifts, including evenings, weekends and holidays
• Ability to successfully complete specialized training provided by EMC
• Paramedic licensure through the Nova Scotia College of Paramedics is considered an asset but not required
• Experience as a Communications Officer/Dispatcher within a high-performance Medical Communication Centre an asset

Knowledge & Skills:

• Ability to accurately type 25 words per minute.
• Ability to work under pressure in a fast paced environment Excellence in customer service
• Excellent communication and interaction skills
• Must have functional working knowledge of computer software, including but not limited to Microsoft Office
• Preference may be given to candidates who are bilingual
• Responsible for using proper telecommunications technique and etiquette