Transfer Administrator, Medical Communication Centre - Full Time Term (6 Months) - (Start Date: January 2027)

EMC Emergency Medical Care Incorporated; Dartmouth; Sur place; CAD 29 000 - 42 000; Plein temps

Résumé du poste

EMC Emergency Medical Care Inc. in Nova Scotia is hiring a Transfer Administrator Class to serve as the first contact for the Medical Communication Centre for non-emergency transfers. This on-site role in Dartmouth requires strong communication and coordination skills.

Responsibilities include non-emergency call-taking, record keeping, transfer coordination, hospital liaison, and timely paperwork; the role involves day, night, weekend, and holiday shifts with premiums for evenings and weekends.

Qualifications

• Minimum grade 12 and one year business or medical terminology college course, or an equivalent combination of education and experience.
• Working knowledge of window-based computer applications and the ability to accurately type 25 wpm.
• Experience in a call centre environment or a clinical/medical/hospital environment is an asset.

Responsabilités

• Non-emergency call-taking / administration
• Record keeping
• Transfer coordination
• Hospital liaison
• Responsible to ensure the timely and accurate completion of required paperwork, reports and service inquiries.
• Receive and process requests for non-urgent transport, using proper telecommunications techniques.
• Advocate and practice excellent customer service.

Connaissances

Call centre experience

Typing 25 wpm

Excellent communication

Customer service

Multitasking

Formation

Grade 12

One year medical terminology course

Outils

Windows

Description du poste

Position Type: Temporary - Temporaire / Closing date: 2026-11-22 / Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few. There are lots of opportunities waiting for you in Nova Scotia.

• Position: Transfer Administrator Class
• Date: January 2027
• Location: Dartmouth, NS (On-site, Shift Work - Days, Nights, Weekends, Holidays)
• Rate of pay: Step 1: $25.85 per hour + shift premiums on evenings and weekends
• Please Note: This is a full-time term position of 6 months

Nature and Scope

The Transfer Administrator serves as the first contact for the Medical Communication Centre in non-emergency incoming calls. The Transfer Administrator communicates effectively and provides pertinent information to various staff, facilities and agencies in relation to patient transfer services.

Duties and Responsibilities

• Non-emergency call-taking / administration
• Record keeping
• Transfer coordination
• Hospital liaison
• Responsible to ensure the timely and accurate completion of required paperwork, reports and service inquiries.
• Receive and process requests for non-urgent transport, using proper telecommunications techniques.
• Advocate and practice excellent customer service.

Qualifications and Requirements

Minimum grade 12 and one year business or medical terminology college course, or an equivalent combination of education and experience.

Working knowledge of window-based computer applications and the ability to accurately type 25 wpm.

Experience in a call centre environment or a clinical/medical/hospital environment is an asset.

Knowledge & Skills

• This person must possess the innate ability to perform several tasks at once time.
• Standard first aid/ CPR certificate an asset.
• EMD certification an asset.
• Knowledge of medical terminology an asset.
• Demonstrates excellent organizational and time management skills to adequately prioritize workload.
• Ability to multi-task and work well under pressure, often under strict deadlines.
• Maintains a positive attitude, is self-motivated and attains a high standard of performance.
• Demonstrates technical efficiency and extensive knowledge of all Communication Centre equipment.
• Excellent communication and customer service skills.
• Demonstrates effective listening skills and the ability to follow instructions.
• Preference may be given to candidates who are bilingual.
• Ability to work day shifts from 0600 to 1800 seven days a week.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve.

We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills.

We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities.

Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians.

Full careers. Full lives. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training.

As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.