TeleHealth Nurse (WFH in NS or PEI)

EMC Emergency Medical Care Incorporated; Prince Edward Island; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Work from home

Job summary

Emergency Medical Care Inc. (EMC) seeks TeleHealth Nurses to support TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island.

Flexible full-time and part-time work-from-home opportunities are available in Canada, with 8-hour shifts on a rotating schedule and longer shifts possible. Applicants must be licensed Registered Nurses with 3+ years clinical experience, strong communication skills, and the ability to work remotely with reliable internet.

Qualifications

• Active RN license in good standing with provincial body.
• Minimum 3 years of clinical nursing experience (5 years preferred).
• Excellent communication and customer relation skills.
• Strong critical thinking and decision-making abilities.

Responsibilities

• Navigate guidelines and assess patient condition; document assessment.
• Review recommendations aligned with nursing standards and clinical judgment.
• Provide information enabling callers to make appropriate decisions, including self-care.
• Document clinical notes timely in the software used.
• Liaise between caller and third party in critical situations (ambulance, police, etc.).
• Adhere to time-utilization guidelines and optimize personal workflow.

Skills

Clinical nursing

Nursing license

Communication skills

Critical thinking

Computer literacy

Education

Nursing diploma

Bachelor's degree preferred

Job description

Position Overview

Position Type: Permanent * Closing date: 2026-12-14 *

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance‑based contract with the provincial government’s Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non‑emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter‑facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. In addition, paramedics in Nova Scotia participate in various programmes both urban and rural such as community‑based paramedic programmes, collaborative emergency centres, and emergency preparedness and special operations, to name a few. There are lots of opportunities waiting for you in Nova Scotia.

TeleHealth provides residents of Nova Scotia and PEI in non‑emergency situations a standardised phone number to call and speak about their symptoms or illness with a registered nurse, 24 hours a day, seven days a week. TeleHealth Nurses provide telephone triage, health information and professional nursing care to more than 100,000 patients annually through the use of information and communication technologies, and with the support of computer‑based decision‑support software, clinical guidelines, protocols and other resources. TeleHealth Nurses work from their private home office. Working 8‑hour shifts on a rotating schedule creates a good work‑life balance, however, 10‑and‑12‑hour shifts can be accommodated. During a regular work day, the TeleHealth nurse may receive up to 40 calls per shift. No two calls are the same - the TeleHealth Nurse will encounter a wide variety of health care concerns including but not limited to the fields of paediatrics, obstetrics, and geriatrics. TeleHealth leaderships provide on the job training, frequent feedback and coaching. We understand the challenges that come from working remotely so we ensure that support is available for the nurses 24 hours a day, 7 days a week. We currently have Part‑time and Full‑time work from home opportunities available in both Nova Scotia and PEI servicing both provinces. Please note you are required to be licensed to practice within the province you reside.

Duties and Responsibilities

• Navigates the guidelines and search functions, applies established policies and guidelines, assesses the patient’s condition/situation and documents the assessment.
• Reviews recommendations to the caller which are congruent with nursing guideline standards and clinical judgement.
• Provides information which is clinically relevant and empowers the caller to make appropriate decisions, including the decision to self‑care.
• Accurately and completely documents clinical and other relevant notes within the computer software program in a timely manner throughout and immediately after the call.
• Liaises effectively between caller and third party in critical situations, such as need for ambulance transport, police intervention, suicidal caller, suspected or actual child abuse or other situations in which information is not consistent or may be disputed.
• Adheres to time utilisation guidelines and ensures that personal workflow supports the service to better meet the demand for Telecare services.

Qualifications and Requirements

• Clinical nursing experience, preferably in an acute care environment, such as Emergency Department, general medical‑surgical or intensive care unit, and/or relevant community health setting, such as public health.
• Minimum 3 years of clinical experience (5 years preferred).
• An active licence and good standing as a Registered Nurse with the provincial nursing body legislated to regulate and licence nurses and compliance with all applicable laws pertaining to the practice of nursing in the province.
• Diploma from recognised and/or accredited nursing school.
• Bachelor degree is preferred.
• Excellent communication, telephone and customer relation skills.
• Good critical thinking, sound clinical decision‑making and problem‑solving skills.
• Basic knowledge and competence in the use of computers and keyboarding.
• Reliable wired internet connectivity utilising approved High Speed DSL, Cable or FibreOp.
• Appropriate home space meeting requirements as cited in "Work at Home" guidelines.
• Ability to travel if needed.
• Fluency in English (oral and written) is required and fluency in English and French (oral and written) is preferred.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process. Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialised groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self‑identify. We’re recognised as one of Canada’s best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians.

Full careers. Full lives. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all‑in‑one private health insurance, public health administration, emergency medical services as Canada’s largest contracted provider, as well as primary care, community health, mental health and addiction solutions, medical communications, and clinical training. As a not‑for‑profit organisation, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organisation that champions diversity, equity, and inclusion.