System Support Logistics Technician

EMC Emergency Medical Care Incorporated; Dartmouth; On-site; CAD 42,000 - 60,000; Full time

Job summary

Emergency Medical Care Inc. (EMC) is seeking a System Support Technician Logistics to provide logistic support for EHS operations in Nova Scotia.

The role includes stocking paramedic stations, maintaining facilities, and performing repairs while ensuring safe, compliant operations. Reporting to the Manager of Logistics & Materials Management, you will work on a rotating shift and may back-fill the Fleet System Support Technician role as required, contributing to patient safety and efficient

Qualifications

• Minimum Grade 12 education required.
• Willingness to obtain and maintain TDG, WHMIS and First Aid certifications.
• Possession of a Class 4 Nova Scotia Driver's License is required.

Responsibilities

• Operate system vehicles following EMC/EHS policies.
• Maintain documentation for supply chain, materials, and inspections.
• Stock paramedic stations and hospitals per max inventory levels.
• Perform facility repairs and light maintenance as directed.
• Ensure vehicles and stock are ready for operation.
• Back-fill SST duties as needed and follow safety practices.

Skills

Effective oral and written comms

Decision making

Initiative

Education

Grade 12

Nova Scotia Class 4 driver license

Job description

Position Type: Permanent *

Closing date: *

Employer Overview

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few. There are lots of opportunities waiting for you in Nova Scotia.

Nature and Scope

Reporting to the Manager of Logistics & Materials Management the System Support Technician Logistics (SSTL) is a key part of a team that provide all EHS system logistical support requirements; designed to give optimal customer service and patient care. In addition, the SSTL will provide maintenance repair to provincial Paramedic Base Station’s and support the management of Regional Paramedic Base Station medical supplies. Each SSTL is accountable to exercise “highest standards of cleanliness available” in the industry. The Technicians are expected to conduct themselves in a safe and prudent manner. The SSTL’s will be largely responsible to ensure all paramedic stations and posts are stocked for medical supplies and equipment as well as ensures all stations are kept in an optimum safe and operational condition at all times in accordance with policies and procedures as stated by EMC and EHS. As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace. On scheduled, rotational basis the SSTL’s will be required to work shift work providing mobile support to designated operational regions, as required.

Duties and Responsibilities

• Operates all system vehicles in accordance with all policies of EMC and EHS.
• Maintains and ensures proper documentation for all EHS supply chain, materials management and facility inspection aspects of the position as directed by the Manager, Logistics & Materials Management.
• Materials Management; ensures all paramedic supply stations including designated hospitals are kept stocked as per established “max” inventory supply levels.
• Inspects paramedic facilities for noted deficiencies and completes light facility repairs as directed.
• Complies with all existing EMC System Support Safe Work Practices (SWP) as well as all other Company policies and procedures.
• Completes required paramedic station facilities repairs which includes but not limited to; station cleaning, painting, yard maintenance, lighting repairs and general maintenance requirements.
• Ensures the Logistics system vehicles are maintained, stocked and in a ready state in accordance to EMC System Support Policy and Procedures at all times.
• Conducts logistic vehicle cleaning required to the vehicle interior or exterior in accordance with proper decontamination policies.
• Conducts on-going cleanliness the Logistic Central Stock facility during scheduled shifts.
• Practices good hygiene and demonstrates socially accepted skills and graces when interacting with vendors, colleagues, paramedics and any member of the general public.
• Performs other such similar, comparable or related duties as may be required or assigned.
• Takes instruction and direction operationally from the Manager, Logistics & Materials Management as well as the SSTL Team Lead.
• May be required to periodically back-fill the Fleet System Support Technician (SST), as required.

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Qualifications and Requirements: Education/Experience

• Minimum Grade 12
• Ability to complete and retain a class 4 Nova Scotia Drivers’ License in good standing
• Possesses WHIMIS, First Aid, Transportation of Dangerous Goods (TDG) certification, or a willingness to obtain and maintain

Knowledge & Skills

• Effective oral and written communication skills.
• Displays good decision‑making skills and takes initiative.

Physical Requirements

• Potential exposure’s to contaminated items.
• Irregular work schedules possibly shift work and overtime as needed.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self‑identify.

We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians.

Full careers. Full lives. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not‑for‑profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.