Transaction Processing Administrator

Royal Bank of Canada; Toronto; On-site; CAD 46,000 - 70,000; Full time

Job summary

Royal Bank of Canada (RBC) Investor Services seeks a Financial Processing Administrator to handle mutual fund transactions with precision and client focus. You will manage inputs like account setups, redemptions, and wire orders, while ensuring timely processing and SLA adherence.

You will support trades reconciliation, deposits, and cheque operations, with emphasis on accuracy, regulatory knowledge, and cross‑functional collaboration across departments and clients.

Qualifications

• Experience in Shareholder Services or similar multi-client mutual fund administration environment.
• Good working knowledge of mutual fund and segregated funds administration.
• Sound knowledge of mutual fund and segregated fund taxation, compliance, and regulation (including registered products).
• Demonstrated ability to work successfully in a fast-paced, high-stress environment.
• Strong customer service and communication skills (internal and external).
• Intermediate computer literacy with strong technical and analytical skills in MS Office and application debugging.
• Ability to multitask, stay organized, and maintain dedication to accuracy and quality.
• Willingness to work extended hours during peak seasons (RRSP), month-end, and year-end.

Responsibilities

• Pre-screen, prepare, and input financial and non-financial transactions by standard cut-off times.
• Monitor and clear workflow within SLAs.
• Reconcile and settle daily trades, process deposits, and manage cheque operations.
• Apply quality control procedures and audit transactions for accuracy.
• Message accounts where unusual actions have occurred and escalate as needed.
• Communicate with internal departments and external clients to resolve issues.
• Provide feedback to team members and suggest process improvements.
• Support manager in updating Desk Operating Procedures.
• Develop and maintain technical expertise in various applications and macros.

Skills

Shareholder Services experience

Mutual fund administration knowledge

Taxation & regulatory knowledge

Customer service & communication

MS Office & debugging

Multitasking & organization

Flexibility for extended hours

Bilingual English/French (Nice to have

Education

IFIC Mutual Funds Operations Course completion

Tools

Unitrax Recordkeeping System

FundSERV knowledge

Job description

What is the Opportunity

Join RBC Investor Services as a Financial Processing Administrator where you'll play a critical role in delivering exceptional client experience through accurate and efficient transaction processing. This position offers the opportunity to work with a dynamic team in a fast-paced financial services environment, handling diverse mutual fund and segregated fund operations while contributing to process improvements across the organization.

What Will You Do

• Pre-screen, prepare, and input financial and non-financial transactions (account setups, address changes, redemptions, purchases, switches, direct trades, and wire orders) by standard cut-off times
• Monitor and clear workflow/capture items within Service Level Agreements (SLAs)
• Reconcile and settle daily trades, process deposits, and manage cheque operations
• Apply quality control procedures and audit transactions to ensure accuracy
• Message accounts where unusual actions have occurred and escal…
• Communicate effectively with internal departments and external clients to resolve issues
• Provide feedback to team members and suggest process improvements
• Support manager in updating Desk Operating Procedures
• Develop and maintain technical expertise in various applications and macros

What You Need to Succeed

Must Have

• Experience in Shareholder Services or similar multi-client mutual fund administration environment
• Good working knowledge of mutual fund and segregated funds administration
• Sound knowledge of mutual fund and segregated fund taxation, compliance, and regulation (including registered products)
• Demonstrated ability to work successfully in a fast-paced, high-stress environment
• Strong customer service and communication skills (internal and external)
• Intermediate computer literacy with strong technical and analytical skills in MS Office and application debugging
• Ability to multitask, stay organized, and maintain dedication to accuracy and quality
• Willingness to work extended hours during peak seasons (RRSP), month-end, and year-end

Nice to Have

• IFIC Mutual Funds Operations Course completion
• Experience with adjustments and error corrections
• Knowledge of registered products (RRIF, LIF, RESPs)
• Expertise with Unitrax Recordkeeping System
• FundSERV knowledge
• Bilingual capabilities (English/French)
• Proven track record leading initiatives and managing cross-functional relationships

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate

Opportunity to obtain hands‑on experience throughout your role

Working with an exciting, close‑knit, supportive & dynamic group

Opportunity to collaborate with other business segments within the bank

Excellent career development and progression opportunities

A comprehensive Total Rewards Program including bonuses and flexible benefits

Competitive compensation

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Problem Resolution, Process Improvements, Time Management

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-10-23

Application Deadline: 2026-11-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Pay Range

The expected pay range for this position is: $46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respe