Training Specialist - Senior

The Code Crackers; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

The Code Crackers is seeking an experienced training lead to oversee planning, design, development and delivery of training programs and materials for JVN technologies. Responsibilities include coordinating GUI design and coordinating user acceptance testing for end-users.

Applicants should have extensive adult education experience, strong communication skills, and proficiency with Adobe Captivate and videoconferencing setups, with a track record of delivering engaging training for diverse

Qualifications

• Experience in Training Needs Assessment, Analysis and Planning.
• Training Design, Development and Evaluation.
• Training Delivery and Administration.
• Business Analysis and User Acceptance Testing.
• Familiarity with AODA requirements for e-learning and manuals.
• At least 5 years of audio/video conferencing tech experience.
• At least 10 years of adult training experience.

Responsibilities

• Coordinate and provide leadership for planning, design, development, delivery, evaluation and support of training programs and materials.
• Deliver on-site and virtual training to JVN end-users.
• Coordinate development of GUI designs and UAT test cases and coordinate UAT testing.

Skills

Training Needs Analysis

Training Design

Training Delivery

Business Analysis

User Acceptance Testing

E-learning

Adobe Captivate

Adult Education

Technical Writing

Communication Skills

Videoconferencing Tech

Tools

Adobe Captivate

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Web-based Facilitation Tools

Job description

Responsibilities

• Coordinate and provide leadership for the planning, design, development, delivery, evaluation and support of training programs and materials (including E-learning Module, manuals) for Justice Video Network (JVN) technologies
• Deliver required on-site and virtual training to JVN end-users
• Coordinate and assist with development of graphic user interface designs and user acceptance test cases, and coordinate user acceptance testing

Experience and Skill Set Requirements

• Training Needs Assessment, Analysis and Planning
• Training Design, Development and Evaluation
• Training Delivery and Administration
• Business Analysis and User Acceptance Testing
• Reviewing control system graphic user interface based on business requirements
• E-learning interactive modules
• Knowledge of adult education principles/practices such as learning needs assessment, program design, and development strategies/methods
• Demonstrated experience with software applications including word processing, spreadsheets, presentation software, web-based facilitation tools and practices and eLearning software
• Delivered motivational training to various technology users
• Prepared/delivered reports, training and associated communication products
• Experienced in tailoring training delivery methods based on the needs of various user groups
• Experienced with Adobe Captivate
• Familiar with AODA requirements for both interactive e-learning and written manuals.
• At least 5 years of audio and videoconferencing technology experience
• At least 10 years of adult training experience

Training, Business Analysis and E-learning modules creation Skills 30

• In-person training delivery for groups and individuals; remote training for groups and individuals
• Oral and written communication skills, Interpersonal and consultative skills, facilitation skills
• Preparation and review of paper-based and electronic training materials, support materials, and user manuals

Technical Skills 35

• Videoconferencing technology, both hardware and software proficiency
• Experience and familiarity with audio and video technology, including cameras, displays, microphones, audio amplification, audio and video input and output connectors, touch panel controllers

Communication 30

• Ability to explain complex concepts in a clear, concise, and engaging manner.
• Strong presentation skills for delivering training sessions to diverse audiences.
• Active listening skills to understand learner needs and respond appropriately.
• Confident speaking style with appropriate tone and pacing.
• Proficiency in creating training materials, guides, and documentation that are easy to understand.
• Ability to write clear and professional emails and reports.
• Skilled in facilitating discussions and encouraging participation.
• Empathy and adaptability to different learning styles and cultural backgrounds.
• Skilled in asking probing questions to assess understanding and encourage critical thinking.

Public Sector Experience 5

• 5 Years of Experience Knowledge Transfer
• Training Manuals
• Adobe Captivate source and project files

Managers / Project Managers / Team members

1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc.

Supplier Comments Req

Closing Date/Time

2026-10-21, 3:00 p.m.

Maximum Number of Submissions

1 (one)

Assignment Type

5 days Onsite

MUST HAVES

1. Hands‑On technical expertise with deep familiarity of Audio Visual and Video Conferencing hardware and platforms
2. Strong writing skills for training/user manual creation with attention to detail
3. Scenario‑based & practical teaching style with real use cases
4. Ability to translate complex technical terms into plain language