RQ11732 – Training Specialist – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

S M Software Solutions Inc. is seeking a Senior Training Specialist to lead planning, design, development, and evaluation of training programs for Justice Video Network technologies. You will create e-learning modules, manuals, guides, and other learning resources for diverse user groups.

The role requires delivering on-site and virtual training, coordinating UAT, and applying adult education principles to translate complex concepts into practical learning experiences for government staff.

Qualifications

• Hands-on expertise with audio-visual and video conferencing hardware and platforms.
• Scenario-based, practical teaching style with real-world use cases.
• Translate complex technical terminology into plain language.
• Strong writing skills for training materials and manuals.
• Experience with word processing, spreadsheets, presentations and e-learning tools.

Responsibilities

• Coordinate and lead planning, design, development, delivery, evaluation, and support of training programs for JVN technologies.
• Deliver on-site and virtual training to end-users; support development of GUIs and UAT cases.
• Create interactive e-learning modules and learning resources.
• Apply adult education principles including needs assessment and program design.
• Prepare reports and training materials for diverse user groups.

Skills

Adult education principles

Instructional design

Technical training delivery

Strong writing & documentation

Effective communication

Tools

Adobe Captivate

Video conferencing technology

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11732

We are seeking a Senior Training Specialist with extensive experience in adult education, technical training, audio-visual technologies, and video conferencing systems. The ideal candidate will have strong instructional design, communication, and technical documentation skills, along with the ability to translate complex technical concepts into clear, practical learning materials. The successful candidate will support the planning, development, delivery, evaluation, and continuous improvement of training programs for Justice Video Network (JVN) technologies, including e-learning modules, user manuals, on-site training, and virtual training sessions.

Role Snapshot

• Job Title: RQ11732 – Training Specialist – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: 21 College Street, Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: November 9, 2026
• Estimated End Date: October 5, 2027
• Business Days: 233.00
• Extension: 142.00
• Hours: 7.25 hours per day
• Security Level: CRJMC

Must Have

• Hands-on technical expertise and deep familiarity with audio-visual and video conferencing hardware and platforms.
• Strong writing skills for creating training materials and user manuals, with excellent attention to detail.
• A scenario-based and practical teaching style incorporating real-world use cases.
• Ability to translate complex technical terminology into plain, easy-to-understand language.

Description

The successful candidate will coordinate and provide leadership for the planning, design, development, delivery, evaluation, and support of training programs and materials for Justice Video Network (JVN) technologies. This includes e-learning modules, training manuals, user guides, and other learning resources to support technology users.

The role requires delivering on-site and virtual training to JVN end-users, coordinating the development of graphic user interface designs and user acceptance test cases, and coordinating user acceptance testing activities.

Key Responsibilities And Required Experience Include

• Training Needs Assessment, Analysis and Planning.
• Training Design, Development and Evaluation.
• Training Delivery and Administration.
• Business Analysis and User Acceptance Testing.
• Reviewing control system graphic user interfaces based on business requirements.
• Developing interactive e-learning modules.
• Applying knowledge of adult education principles and practices, including learning needs assessment, program design, and development strategies and methods.
• Demonstrating experience with software applications, including word processing, spreadsheets, presentation software, web-based facilitation tools and practices, and e-learning software.
• Delivering motivational training to various technology users.
• Preparing and delivering reports, training materials, and associated communication products.
• Tailoring training delivery methods to meet the needs of different user groups.
• Demonstrating experience with Adobe Captivate.
• Understanding AODA requirements for interactive e-learning materials and written manuals.
• Having at least 5 years of audio and video conferencing technology experience.
• Having at least 10 years of adult training experience.

Experience And Skill Set Requirements

• Training, Business Analysis and E-learning Modules Creation Skills — 30%
• Deliver in-person training to groups and individuals.
• Deliver remote training to groups and individuals.
• Demonstrate strong oral and written communication skills.
• Apply effective interpersonal, consultative, and facilitation skills.
• Prepare and review paper-based and electronic training materials, support materials, and user manuals.
• Technical Skills — 35%
• Demonstrate proficiency in video conferencing technology, including both hardware and software.
• Possess experience and familiarity with audio and video technology, including:
• Cameras.
• Displays.
• Microphones.
• Audio amplification equipment.
• Audio and video input and output connectors.
• Touch panel controllers.
• Communication — 30%
• Ability to explain complex concepts in a clear, concise, and engaging manner.
• Strong presentation skills for delivering training sessions to diverse audiences.
• Active listening skills to understand learner needs and respond appropriately.
• Confident speaking style with appropriate tone and pacing.
• Proficiency in creating training materials, guides, and documentation that are easy to understand.
• Ability to write clear and professional emails and reports.
• Skilled in facilitating discussions and encouraging participation.
• Empathy and adaptability to different learning styles and cultural backgrounds.
• Skilled in asking probing questions to assess understanding and encourage critical thinking.
• Public Sector Experience — 5%
• Minimum of 5 years of public sector experience.

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Note

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