Training Facilitator - Non Emergency Medical Transfer - Hamilton/Niagara

Voyago; Hamilton; On-site; CAD 31,000 - 34,000; Full time

Benefits offered by this job

Development opportunities

Work-life balance

Diversity-friendly culture

Employee referral bonus

Award-winning company

Global group opportunities

Disability accommodations

Job summary

Voyago in Hamilton, Ontario is seeking a Training Facilitator to lead orientations for new hires and existing staff within the Non-Emergency Medical Transfer sector. You will support the Patient Transfer division and ensure high-quality customer service in a fast-paced healthcare setting.

The role requires management or training experience, a current First Aid/CPR certification, and strong organizational skills.

Qualifications

• Experience in Non-Urgent Patient Transfer is required.
• Must demonstrate a positive, organized impression for trainees aligned with corporate values.
• Current Advanced First Aid & CPR Certification or Emergency First Responder Certification or equivalent is required.
• Excellent customer service experience and professional telephone manners are essential.
• Strong time management and ability to work under stress is necessary.
• Experience using computers and data entry is expected.
• Good organizational and communication skills are needed.
• Previous management, supervisory or training experience is preferred.

Responsibilities

• Lead orientations and training for new hires and existing staff.
• Direct and instruct attendants during runs and provide guidance as needed.
• Prepare and complete reports per assessment or as directed.
• Conduct audits as assigned by Health and Safety.
• Perform pre-employment and annual driving assessments.
• Ensure attendants follow NEMT policies and procedures.
• Maintain inventory and equipment for orientation and training.
• Fulfill additional duties as assigned by supervisor/manager.

Skills

Non-Urgent Patient Transfer

Customer service excellence

First Aid & CPR Certification

Professional telephone manner

Time and stress management

Data entry / keyboard skills

Organizational & communication skills

Training or people leadership

Job description

Position Overview

Transdev Ontario, under Voyago brand is hiring for a Training Facilitator, an existing position for Hamilton/Niagara region in support of our growing Non-Emergency Medical Transfer activities. Reporting directly to the Operations Supervisor, the Training Facilitator is responsible for leading orientations for all new hires and existing employees, and assisting in maintaining and upgrading our attendants' skillsets. The Training Facilitator will also provide operations support to the Patient Transfer division. This role includes the ability to provide a high degree of customer service in a fast-paced healthcare work environment and supporting several roles within the Patient Transfer Division.

Primary Responsibilities

• Conduct all orientation & training sessions for any new, or existing staff as needed including the Emergency First Responder Certifications and Refreshers.
• Direct and give instruction to attendants as they perform specific runs and give direction where required
• Complete reports per assessment or as directed.
• Complete Audits as assigned by Health and Safety
• Perform pre-employment and annual driving assessments
• Ensure all attendants follow proper procedures as outlined by NEMT Policies and Procedures Manual
• Assist with maintaining proper inventory and equipment levels for orientation and training
• All other duties as outlined by the Operations Supervisor/Manager.

Qualifications

• You have proven experience within Non-Urgent Patient Transfer industry.
• You demonstrate a positive engaged and organized impression to new trainees in order to establish expectations of our attendants that align with the corporate mission and vision values.
• You hold a current Advanced First Aid & CPR Certification / Emergency First Responder Certification or equivalent.
• You have Excellent, strong proven customer service experience.
• You have a Professional telephone manner.
• You have great Time and Stress Management skills.
• You have Experience using computers and entering data on computer (keyboard skills).
• You have Good organization and communications skills.
• You have in-depth knowledge of Patient Transfer techniques and procedures.
• You have Previous Management, Supervisory or Training experience.

Hourly Rate

Hourly Rate : $22.50 to $24.50

The perks

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process.
• Accommodations are available upon request of the internal or external applicant.
• If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.