Training Facilitator - Non Emergency Medical Transfer - Hamilton/Niagara

Transdev Ontario Manitoba; Hamilton; On-site; CAD 44,000 - 48,000; Full time

Benefits offered by this job

Employee Benefits

Employee Referral Bonus

Award Winning Company

Global Group Opportunities

Job summary

Transdev Ontario, operating under the Voyago brand in Hamilton/Niagara, is hiring a Training Facilitator to lead orientations for all new hires and to support the Patient Transfer division in a fast-paced healthcare environment.

Reporting to the Operations Supervisor, you will guide attendants on routines, ensure compliance with NEMT policies, and help upgrade skillsets while delivering excellent customer service.

Qualifications

• Experience in Non-Urgent Patient Transfer preferred.
• Advanced First Aid & CPR or Emergency First Responder certification.
• Excellent customer service and professional phone manner.
• Strong time management and organizational abilities.
• Experience supervising or training staff.

Responsibilities

• Lead orientation and training sessions for new hires and existing staff.
• Direct attendants during runs and provide instruction as needed.
• Prepare reports following assessments or as directed.
• Conduct health and safety audits as required.
• Perform pre-employment and annual driving assessments.
• Maintain training inventory and equipment as needed.
• Provide operational support to the Patient Transfer division.

Skills

NEMT experience

Customer service

First Aid CPR

Time management

Training experience

Communication skills

Data entry

Organization skills

Tools

Microsoft Office

Computer literacy

Job description

Transdev Ontario, under Voyago brand is hiring for a Training Facilitator, an existing position for Hamilton/Niagara region in support of our growing Non-Emergency Medical Transfer activities. Reporting directly to the Operations Supervisor, theTraining Facilitator is responsible for leading orientations for all new hires and existing employees, and assisting in maintaining and upgrading our attendants' skillsets. The Training Facilitator will also provide operations support to the Patient Transfer division. This role includes the ability to provide a high degree of customer service in a fast-paced healthcare work environment and supporting several roles within the Patient Transfer Division.

Primary Responsibilities

• Conduct all orientation & training sessions for any new, or existing staff as needed including the Emergency First Responder Certifications and Refreshers
• Direct and give instruction to attendants as they perform specific runs and give direction where required
• Complete reports per assessment or as directed
• Complete Audits as assigned by Health and Safety
• Perform pre-employment and annual driving assessments
• Ensure all attendants follow proper procedures as outlined by NEMT Policies and Procedures Manual
• Assist with maintaining proper inventory and equipment levels for orientation and training
• All other duties as outlined by the Operations Supervisor/Manager

Requirements

As the ideal candidate you will possess the following qualifications that include, but are not limited to, the following:

• You have proven experience within Non-Urgent Patient Transfer industry.
• You demonstrate a positive engaged and organized impression to new trainees in order to establish expectations of our attendants that align with the corporate mission and vision values.
• You hold a current Advanced First Aid & CPR Certification / Emergency First Responder Certification or equivalent
• You have Excellent, strong proven customer service experience.
• You have a Professional telephone manner
• You have great Time and Stress Management skills
• You have Experience using computers and entering data on computer (keyboard skills).
• You have Good organization and communications skills
• You have in-depth knowledge of Patient Transfer techniques and procedures.
• You have Previous Management, Supervisory or Training experience.

Hourly Rate: $22.50 to $24.50

Benefits

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer our employees opportunities to build their own experience within a local, global Group
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.