Operations Supervisor - Niagara Region Transit

Voyago; Canada; On-site; CAD 59,000 - 63,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Referral Bonus

Great company culture

Award Winning

Growth oriented company

Subsidiary of Transdev

Employee recognition

Job summary

Voyago in the Niagara Region is seeking an Operations Supervisor to oversee our On-Demand Transit service. You will report to the Operations Manager and lead daily transportation operations, coordinating with HR, Health & Safety, and maintenance to keep service running smoothly and safely.

The role requires 2+ years in a similar role, a full G Ontario driver’s license, strong communication, and a commitment to safety.

Qualifications

• You are safety focused.
• You are a safe driver with a clean driving record.
• You have a minimum valid full G Ontario Drivers license.
• You can obtain a clean criminal record search with vulnerable sector screening.
• You have knowledge of Word, Excel, PowerPoint and Outlook applications.
• You have post-secondary education or equivalent.
• You have a minimum 2 years experience in a similar role.

Responsibilities

• Oversee the daily operations of all Transportation-related operations in assigned areas.
• Coordinate operations between support team members and HR/Health & Safety.
• Manage staff, ensuring drivers meet contract standards and coverage during leaves.
• Monitor staff performance via site visits and incident reports; provide follow-up.
• Maintain schedules, timesheets, and payroll entry; assist with onboarding.

Skills

Safety focused

Safe driver with clean record

Ability to work independently

Strong communication skills

Excellent customer service experience

Transportation experience in On-Demand

Education

Post-secondary education or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Voyago is hiring an Operations Supervisor to oversee our On-Demand Transit service in the Niagara Region. This posting is to fill an upcoming vacancy.

Your Role

• Reporting directly to the Operations Manager, the Supervisor is responsible for overseeing the daily operations of all Transportation-related operations in assigned areas.
• Primarily focusing on internal logistics and coordinating operations between other support team members
• This individual will work closely with Human Resources and Health & Safety to support operations while managing the individuals within the operation.
• Help fuel and maintain the cleanliness of all vehicles
• Directs the activities of staff, ensuring that drivers are meeting the standards set out in various Transportation contracts and ensuring business activities continue to be managed during staff vacation/sick leaves
• Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required, providing annual performance review input and resolving problems
• Coordinate with trainers to arrange driving evaluations, orientations and training
• KPI’s as directed, reviews with drivers and reports back to Operations Manager
• Available on-call for divisional emergencies which may include holidays and weekends
• Maintains work schedules and ensure coverage is provided at all times
• Functions as key contact to support teams such as maintenance, human resources and health and safety
• Cover runs when required
• Oversees the completion of monthly ghosting and deficiency reports
• Maintains paperwork and timesheets and oversees all elements of the process
• Ensures timely and accurate entering of payroll
• Serve as a contact to staff and assist in all forms of employee engagement and regular meetings
• Assist and co-ordinate driver on boarding and orientation processes for new hires
• Monitor employees license upgrades if necessary from start to finish
• Full-Time, Tuesday-Saturday, 3:00 pm-11:30 pm

Salary range is $59,000 to $63,000, plus benefits, company perks and optional RRSP

Your profile

• You are safety focused
• You are a safe driver with a clean driving record
• You have a minimum valid full G Ontario Drivers license
• You can obtain a clean criminal record search with vulnerable sector screening
• You have a sound knowledge of the Greater Niagara Region including St Catharine's, Welland and surrounding area.
• You have the ability to work independently
• You possess solid communication skills

• You have post-secondary education or equivalent
• You have a minimum 2 years experience in a similar role
• You have knowledge of Word, Excel, PowerPoint and Outlook applications
• You have excellent, strong proven customer service experience
• Your transportation experience will be an asset *especially in an On-Demand service environment
• You have experience working in a unionized environment

Your Location

By joining the Voyago Transit team in the Niagara Region, you’ll find:

• Employee Assistance Program
• Employee Referral Bonus
• Great company culture
• Award Winning
• Growth oriented company
• Subsidiary of Global Transportation Provider (Transdev)
• Employee recognition

The Perks

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted