Training & Enablement Coordinator

USTBC ABB Installation Products Inc.; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

ABB Smart Power & Smart Buildings Canada is seeking a motivated Training & Enablement Coordinator to join our Customer Excellence Team. You will design, coordinate, and deliver training initiatives to strengthen product knowledge, digital capabilities, and operational effectiveness across ABB employees and channel partners.

Working closely with Sales, Product Marketing, and other internal teams, you will accelerate onboarding, support continuous learning, and promote adoption of Empower,

Qualifications

• Bachelor’s degree or diploma in Business Administration, Education, Electrical Engineering Technology, or related field, or equivalent experience.
• 8+ years of experience in training coordination, learning and development, technical support, customer enablement, or related function.
• Strong communication, presentation, facilitation, and organizational skills.
• Experience developing training materials and coordinating learning programs for diverse audiences.

Responsibilities

• Design, coordinate, and maintain structured training programs covering ABB low-voltage products, processes, and customer-facing tools.
• Collaborate with Product Marketing to deliver technical training for internal employees, distributors, and customers.
• Develop onboarding programs for new employees and channel partners with access to training resources.
• Promote adoption of ABB digital platforms (Empower, Salesforce, AI tools) through training and resources.
• Monitor participation, feedback, knowledge retention, and training effectiveness to identify improvements.

Skills

Communication skills

Presentation skills

Facilitation

Organizational skills

Training material development

Education

College diploma or university degree in related field

Tools

ABB Empower

Salesforce

Microsoft 365

Digital learning platforms

Training tools

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

ABB Smart Power & Smart Buildings Canada is seeking a motivated and collaborative Training & Enablement Coordinator to join our Customer Excellence Team.

In this role, you will develop, coordinate, build, facilitate and deliver training initiatives that strengthen product knowledge, digital capabilities, and operational effectiveness across ABB employees and channel partners.

Working closely with Sales, Product Marketing, Customer Excellence, and other internal teams, you will help build organizational capabilities, events, accelerate onboarding, and drive continuous learning.

The work model for the role is: Hybrid

This role is contributing to: the Smart Power & Smart Buildings Canada Division.

This role reports to: Sales Support Manager

You will be mainly accountable for:

• Design, coordinate, and maintain structured training programs covering ABB low-voltage products, processes, and customer-facing tools.
• Collaborate with Product Marketing and subject matter experts to organize and deliver technical training for internal employees, distributors, and customers.
• Develop and coordinate onboarding programs for new employees and channel partners, ensuring access to essential training, tools, and resources.
• Promote the adoption of ABB digital platforms, including Empower, Salesforce, and AI-powered tools, through training, guidance, and learning resources.
• Maintain training materials, knowledge repositories, learning guides, and standardized resources to ensure information remains accessible and current.
• Monitor participation, feedback, knowledge retention, and training effectiveness to identify improvements and strengthen learning outcomes.

Qualifications for the role:

• College diploma or university degree in Business Administration, Education, Electrical Engineering Technology, or a related field, or equivalent professional experience.
• 8+ years of relevant experience in training coordination, learning and development, technical support, customer enablement, or a related function.
• Strong communication, presentation, facilitation, and organizational skills.
• Experience developing training materials, coordinating learning programs, and engaging diverse audiences.
• Familiarity with low-voltage electrical products, electrical distribution, or industrial environments is an asset.
• Experience with ABB products, Empower, Salesforce, Microsoft 365, or digital learning platforms is preferred.
• Proficiency in French is mandatory, as well as English in order to communicate effectively with internal clients and partners located outside of Quebec.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals.

Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

#ABBCareers #RunwithABB #Runwhatrunstheworld #LI-Hybrid

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada's diversity, including:

• Women
• Indigenous Peoples
• Members of visible minorities
• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.