Sale Support Specialist

USTBC ABB Installation Products Inc.; Coquitlam; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

ABB is hiring an Inside Sales Support specialist for Western Canada to oversee pre-sale activities, respond to price and availability inquiries, and guide quotes. You will tailor the sales support approach for a designated region, escalating issues to ensure timely resolution and informed customer decisions.

Reporting to the Sales Support Manager, you’ll work closely with Sales and other internal teams, maintain documentation, and contribute to effective order execution in a hybrid work

Qualifications

• 2 years experience in Electrical Distribution or Project Estimating.
• Proficient in SAP and Microsoft Office.
• Strong customer-service orientation and cross-functional collaboration.
• Effective communication with internal and external stakeholders.
• BC driver's license is required.

Responsibilities

• Support the Sales team in pre-sale activities (price & availability, quote status, technical questions).
• Maintain proactive communication with sales and internal functions to ensure customer satisfaction.
• Manage special price requests including dates, customer data, and discounts for order execution.
• Archive opportunities, SPAs, and contracts and record decisions in systems.

Skills

Customer service

Stakeholder communication

Electrical distribution experience

Project estimating

Tools

SAP

Microsoft Office

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

In this role, you will have the opportunity to be responsible for the precise and timely administration of pre-sale customer requests to support well-informed customer decisions. Each day, you will support with the adaption and implementation of the sales support strategy for a designated area, in line with the global support strategy. You will also showcase your expertise by escalating to ensure timely resolution, as needed.

The work model for the role is: Hybrid

This role is contributing to the ELIP Inside Sales in Western Canada.

This role reports to the: Sales Support Manager

Responsibility :

• Supporting the Sales team in all pre-sale customer activities (price & availability, quote status, pre-sale technical questions, etc.).
• Maintaining proactive communication with the sales team and other internal functions and provides them with all relevant information to ensure customer satisfaction.
• Managing and leading special price requests as per the relevant requirements (dates, customer and company data, discounts, etc.) to allow order execution in the system.
• Collecting and archiving the documentation regarding opportunities, Special Price Agreements, and/or contracts and recording the assumptions and decisions taken during the process, in the systems within your scope of responsibility.

Qualifications:

• You are immersed and enjoy working with SAP/Microsoft Office and the Commercial and Industrial market
• You have 2 years of experience in the Electrical Distribution or Project Estimating role.
• Highly adept in Customer Service and are passionate about collaborating with coworkers and Sales teams.
• You are at ease communicating with internal and external stakeholders
• You hold current drivers license valid in BC

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals.

Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals.

ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

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Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women
• Indigenous Peoples
• Members of visible minorities
• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.