Channel Account Specialist - Eastern Region

USTBC ABB Installation Products Inc.; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

ABB Canada seeks a Senior Distributor Operations Specialist to strengthen distributor relationships and provide technical product guidance for ABB low-voltage products. You will support pricing decisions, SPAs, and quotations while enabling partners on ABB Empower and related platforms.

Working with Sales, Product Marketing, and cross-functional teams, you will onboard new distributors, coordinate access to tools, and drive process improvements to enhance the distributor experience.

Qualifications

• College diploma or university degree in business, electrical engineering technology, sales, or related field.
• 8+ years in customer support, inside sales, technical sales support, channel operations, or electrical distribution.
• Fluent in French; English for internal communication with clients outside Quebec.
• Experience with ABB products and distribution channels is preferred.

Responsibilities

• Serve as primary day-to-day operational contact for assigned distributors.
• Provide technical guidance for ABB low-voltage products and coordinate with product marketing and SMEs.
• Make pricing decisions based on market conditions, support SPAs and quotations.
• Guide channel partners in using ABB Empower and other self-service platforms.
• Oversee onboarding of new distributor partners and coordinate access to ABB tools and resources.
• Identify process improvements and enhance distributor experience; travel 10–15% for visits and events.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Cross-functional collaboration

Prioritization

Education

Diploma/Degree in business or engineering

Tools

Empower

Salesforce

SAP

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

In this role, you will serve as a key operational partner to ABB's distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure exceptional customer experience.

Working closely with Sales, Product Marketing, and other internal teams, you will help strengthen distributor relationships, streamline processes, and make ABB easier to do business with.

The work model for the role is: Hybrid

This role is contributing to the Electrification, Smart Power, Smart Buildings business unit in Canada.

This role reports to the: Sales Support Manager

Your Responsibilities:

• Serve as the primary day-to-day operational contact for assigned distributors, building strong relationships, coordinating inquiries, and ensuring timely resolution of customer needs.
• Provide technical assistance for ABB low-voltage (LV) products, including product selection, specifications, configurations, and application guidance, while coordinating advanced inquiries with Product Marketing and subject matter experts.
• Make informed pricing decisions based on market conditions, competitive positioning, and established guidelines. Support Special Pricing Agreements and quotations, escalating matters beyond delegated authority to the appropriate teams.
• Guide channel partners in effectively using ABB digital platforms, including Empower and other self-service solutions, to improve efficiency and customer independence.
• Support the onboarding of new distributor partners, coordinate access to ABB tools and resources, and collaborate with internal teams to facilitate product training and enablement activities.
• Identify opportunities to improve processes, resolve recurring challenges, strengthen cross-functional collaboration, and enhance the overall distributor experience.
• Travel approximately 10-15% of the time to support distributor visits, customer meetings, training sessions, and regional events.

Your Background:

• College diploma or university degree in Business Administration, Electrical Engineering Technology, Sales, or a related field, or equivalent professional experience.
• 8+ years of relevant experience in customer support, inside sales, technical sales support, channel operations, or electrical distribution.
• Strong customer service, communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities and collaborate effectively across departments.
• Familiarity with low-voltage electrical products, technical applications, and distribution channels is an asset.
• Experience with ABB products, Empower, Salesforce, SAP, or similar business platforms is preferred.
• Proficiency in French is mandatory, as well as English in order to communicate effectively with internal clients and partners located outside of Quebec.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

#ABBCareers #RunwithABB #Runwhatrunstheworld #LI-Hybrid

Employment Equity & Inclusion Statement (Canada)

• Women
• Indigenous Peoples
• Members of visible minorities
• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.