Associate Field Service Technician

USTBC ABB Installation Products Inc.; Dartmouth; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

ABB seeks a field service professional to perform on-site electrical engineering service across Canada and beyond. You will diagnose and repair DCS/PLC systems, communicate clearly with clients, and deliver detailed service documentation.

The role requires a Diploma in E&ET (Automation/Instrumentation), safety-minded work habits, and willingness to travel domestically and internationally. The position is hybrid with site work expected.

Qualifications

• Diploma in Electrical and Computer Engineering Technology (Automation and Instrumentation Option).
• Experience with control systems (DCS/PLCs); ABB knowledge is a plus.
• Authorization to work in Canada and willingness to travel.

Responsibilities

• Execute service work of low to medium complexity per work instructions and safety guidelines.
• Handle customer issues on-site and maintain strong customer relationships.
• Troubleshoot and repair DCS equipment, diagnose issues, and implement solutions.
• Prepare and present service documentation for installations, maintenance, and audits.
• Travel regularly within Eastern Canada and occasionally across Canada, the U.S., and internationally.

Skills

Customer-focused

Communication skills

Troubleshooting

Team collaboration

Willingness to travel

Education

Diploma in Electrical and Computer Engineering Technology (Automation and Instrumentation Option)

Tools

DCS

PLC systems

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Your role and responsibilities

In this role, you will have the opportunity to execute service work of low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: Hybrid

• Handle customer service-related issues while fostering strong customer relationships and working to resolve technical problems on-site.
• Communicate effectively with plant operators, plant management, third-party vendors, and ABB personnel in support of service operations.
• Troubleshoot and repair DCS equipment by applying technical knowledge, diagnostic skills, and experience to identify and resolve issues.
• Troubleshoot equipment and process-related problems, provide clear recommendations to customers, and implement effective technical solutions. Identify improvement opportunities and recommend potential solutions.
• Prepare, deliver, and present service documentation, including reports for new installations, maintenance activities, and audits.
• Travel regularly within Eastern Canada and occasionally throughout Canada, the United States, and internationally to provide on-site services, project support, and training as required

Qualifications for the role :

• Diploma in Electrical and Computer Engineering Technology (Automation and Instrumentation Option) or an equivalent program. Recent graduates are encouraged to apply.
• Educational experience with control systems (DCS and PLCs); ABB-specific knowledge would be considered an asset.
• Customer-focused, adaptable, and community-minded.
• Strong communication, interpersonal, and teamwork skills.
• Strong technical aptitude, a commitment to safety.
• Willingness to occasionally work in offshore platform environment.
• Valid driver's license and willingness to travel within Canada and internationally.
• Must already possess the authorization required to work for ABB in Canada and be available to travel to any of our Canadian customer sites.

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada's diversity, including:

• - Women
• - Indigenous Peoples
• - Members of visible minorities
• - Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.