Training Design & Support Specialist

Canadian Blood Services; Ottawa; Hybrid; CAD 86,000 - 102,000; Full time

Benefits offered by this job

4 weeks vacation

Performance bonus 6%

Health benefits

Pension plan

Employee discounts

Job summary

Canadian Blood Services is seeking a Regular full-time Training Design and Support Specialist to join the Quality Management System team. You will lead training needs analyses and design training materials that meet objectives, while ensuring compliance with quality and regulatory requirements.

The role requires five years of instructional design experience and proficiency in Articulate 360 and Adobe Creative Cloud. Hybrid work with 40% onsite.

Qualifications

• Post-secondary education or equivalent certification and experience.
• Minimum five years' experience in instructional design or training material development.
• Proven ability to interact credibly with senior managers.
• Knowledge of QA processes and training management in regulated environments a plus.
• Knowledge of adult learning principles.
• Experience with Articulate 360 and Storyline; Adobe CC; video production; AI familiarity.
• Familiarity with AR/VR abilities.
• Ability to work independently with sound judgment.

Responsibilities

• Conduct training needs analyses and define instructional objectives.
• Develop engaging training materials and courses for technical and corporate programs.
• Engage stakeholders and learners to assess effectiveness of training materials.
• Stay informed of best practices in adult learning and training design.
• Facilitate communities of practice for training developers.
• Provide information for LMS work orders and administration.
• Ensure materials meet quality standards and regulatory requirements.

Skills

Instructional design

Learning objectives

Adult education

Stakeholder management

eLearning development

Education

Post-secondary education or certification

Tools

Articulate 360

Storyline

Adobe Creative Cloud

Video production

AI familiarity

AR/VR knowledge

Job description

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Ottawa, ON, CA, K1G 4J5 Brampton, ON, CA, L6T 5M1 Calgary, AB, CA, T3N 1S5

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Job posting ID: 9164

Employment status: Regular full-time Position's anticipated start date:2026-09-28

Salary/Rate of pay:$86,400 - $ 101,700

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, the work we do connects people and changes lives - including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for aRegular full-timeTraining Design and Support Specialistto join our dynamicQuality Management Systemteam.

The Quality Management System (QMS) team is responsible for leading the advancement and maturation of our quality management system. It empowers the organization by delivering effective, efficient, and timely services, along with subject-matter expertise in quality and regulatory matters.

Under the direction of the Manager, Training Design and Support Services, the Support Specialist provides training services to business units related to the performance of training needs analysis, and the design and development of training materials and courses that meet defined learning objectives and result in a positive learner experience. Additionally, the Support Specialist supports the development, implementation, and continuous improvement of the national training management process.

• Collaborating with training course owners, subject matter experts, and management to conduct training needs analyses to define instructional, educational, and performance objectives.
• Develop effective and engaging training materials/courses that meet defined learning objectives, for both technical processes and corporate programs.
• Engaging with stakeholders and learners to assess the effectiveness of training materials/courses.
• Staying informed of industry best practices related to adult learning principles, training design and development, and training management processes to facilitate continuous improvement.
• Facilitating communities of practice for training developers to strengthen the quality of training materials and courses.
• Supporting course owners, you will provide the necessary information for submitting work orders to the Learning Management System (LMS) administration team.
• Verifying that all process documentation and training materials meet required standards to ensure compliance with Canadian Blood Services’ quality management system and regulatory requirements.

Desired education and skills

• Post-secondary level education in a relevant discipline from a recognized academic institution, or equivalent professional education, certification (ex. Certified Training and Development Professional) and experience.
• Minimum five (5) years' of related experience in instructional design, education program development, or training material development.
• Proven experience successfully interacting and building credibility with senior managers and other organizational groups.
• Knowledge of core quality management system processes, including training management, and experience in a regulated environment would be an asset.
• Knowledge of adult training and education.
• Demonstrated ability to develop eLearning modules using Articulate 360 suite of products, including advanced - level skills in Articulate Storyline; working knowledge of Adobe Creative Cloud (Photoshop, Illustrator, Premiere); knowledge of video production and editing, and familiarity with generative AI.
• Familiarity with augmented and virtual reality.
• Ability to work independently with sound judgment and understanding of when to seek direction and when to elevate.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 6%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefitpension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• You may be expected to travel to alternate Canadian Blood Services offices or site locations, including head office in Ottawa at 1800 Alta Vista Drive, for biannual in-person team meetings or as required.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.