Traffic Management System Operator (Irregular On-Call)

Fonction publique de l'Ontario; London; On-site; CAD 40,000 - 45,000; Part time

Job summary

Ontario Public Service is seeking a Traffic Management System Operator (Irregular On-Call) to join the West Traffic Operation team in London, Ontario. You will manage traffic, operate radios and management systems, and coordinate with police and emergency services on a rotating, 24/7 schedule.

The role emphasizes incident response, data tracking, and clear information sharing under pressure, with a focus on safety and efficiency of the provincial highway network.

Qualifications

• Experience in incident and emergency response.
• Familiarity with real-time data tracking systems.
• Proficiency with emergency radios and related communications tools.
• Strong written and verbal communication under pressure.

Responsibilities

• Manage traffic on provincial highways to improve safety and efficiency of traffic flow.
• Operate two-way radios and traffic management systems.
• Prioritize sharing of information during high-pressure emergencies while staying professional.
• Monitor and record incidents and prepare logs and reports.
• Contribute to continuous improvement of traffic management strategies.

Skills

Incident response

Emergency communications

Real-time data

Two-way radios

Communication skills

Multitasking

Computer literacy

Record keeping

Tools

Two-way radios

Traffic management systems

Office software

Job description

Apply By: Wednesday, October 7, 2026 11:59 pm EDT

Traffic Management System Operator (Irregular On-Call)

2 Temporary (irregular, on-call up to 12 months)

Job code: 16708 - Communications Operator 2

$29.29 - $32.49 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Help keep Ontario's roads safe

Join our Traffic Operations Centre and play a key role in managing emergency situations and overseeing the safety and efficiency of the provincial highway network. If you're ready to be at the centre of road safety and emergency response, this is the role for you.

About the job

As a member of the 10-person West Traffic Operation team, you'll face new challenges daily and make a real difference. Your role will involve maintaining clear communication with Ontario Provincial Police, emergency responders, maintenance contractors and external agencies. On a rotating shift basis, you will:

• manage traffic on provincial highways to improve safety and efficiency of traffic flow
• operate two-way radios and traffic management systems
• prioritize the sharing of information in high pressure emergency situations while maintaining composure and professionalism
• monitor and record incidents, and prepare and review logs and reports
• contribute to the continuous improvement of traffic management strategies

Learn how Traffic Operations Centres help people plan their routes and travel safely across the province through the Ontario 511 traveller information service . Information included on the Ontario 511 map page is updated through incident reports created by the Traffic Management System Operator position.

Technical Knowledge and Experience

You have experience with:

• incident and emergency response
• using information tracking systems that monitor real-time data
• using emergency radios, communications systems, or similar tools

You can learn and apply policies, procedures and protocols related to the provincial highway network and freeway and highway maintenance and construction.

Communication and Interpersonal Skills

You can:

• build and maintain relationships when collaborating with different offices, partners, agencies, and emergency services
• prioritize information sharing and exercise tact and judgment in stressful situations
• identify and communicate relevant facts clearly and concisely

Problem Solving and Organizational Skills

You can:

• evaluate and solve problems to anticipate issues and make quick judgements based on the nature of the incidentmonitor and report on traffic incidents to share real‑time information that informs decision making
• multi‑task in time‑sensitive and high‑pressure situations to assess and implement appropriate traffic management services

Computer Skills

• you are proficient with computers and with software such as word processing, spreadsheets, database applications and browser‑based user interfaces
• you can use different types of technology and software to monitor, track and interpret multiple sources of information at the same time
• you can maintain accurate records and database entries related to traffic incidents and operations

Hours of Work

• This position requires rotating shift work in a 24/7 environment, including evenings, nights, weekends, and holidays.

Don't meet every qualification?

If you're excited about this position and meet most, but not all, of the listed qualifications, please still consider applying.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti‑Racism

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti‑racist, inclusive, accessible, merit‑based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti‑Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

What we offer

We are a collaborative and inclusive team where we support each other in solving problems and ensuring traffic flow and safety in the [area] region. Our team is passionate about the responsibility we have in helping people on the roads and we take pride in our ability to make a difference every day.

The Ontario Public Service is one of Ontario's largest employers. Employees work for 31 ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups

This role comes with a comprehensive compensation and benefits package that includes:

• a defined‑benefit lifetime pension plan (guaranteed, ongoing inflation‑protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• An Employee and Family Assistance Program, which provides confidential counseling services
• Inclusive Counselling Services, which provides confidential mental health support from professionals belonging to diverse communities

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code‑protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti‑racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti‑Racism Policy

• 2 English Temporary - Irregular On‑Call, duration up to 12 months, 659 Exeter Rd, London, West Region
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please ContactUs to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.