Traffic Management System Operator

Fonction publique de l'Ontario; Toronto; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Career growth opportunities

Education and mentorship programs

Employee networks

Job summary

Ontario Public Service in Toronto is seeking a Communications Operator 2 to join the Central Region Traffic Operations team. You will manage traffic, operate radios and traffic systems, and coordinate with Ontario Provincial Police and emergency responders to maintain road safety and efficient flow.

This 24/7 role requires rotating shifts, including evenings and weekends. Two permanent, two temporary, and two seasonal positions are available; compensation is listed as hourly wage under the OPSEU

Qualifications

• Experience with incident and emergency response is desirable.
• Ability to monitor real-time data and maintain situational awareness.
• Strong written and verbal communication.
• Proficient with word processing, spreadsheets, and databases.

Responsibilities

• Manage traffic on provincial highways to improve safety and efficiency.
• Operate two-way radios and traffic management systems.
• Prioritize information sharing during high-pressure emergencies.
• Monitor and log incidents and prepare reports.
• Contribute to continuous improvement of traffic management strategies.

Skills

Technical knowledge

Communication

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

Radio/traffic management systems

Job description

Apply By:Wednesday, October 7, 2026 11:59 pm EDT

2 Permanent, 4 Temporary (up to 12 months, and up to 42 weeks reoccurring seasonal)

Job code:

16708 - Communications Operator 2

$29.29 - $32.49 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Help keep Ontario's roads safe

Join our Traffic Operations Centre and play a key role in managing emergency situations and overseeing the safety and efficiency of the provincial highway network. If you're ready to be at the centre of road safety and emergency response, this is the role for you.

• 2 permanent positions
• 2 temporary, up to 12 month positions
• 2 reoccurring seasonal positions, up to 42 weeks annually

About the job

As a member of the Central Region Traffic Operation team, you'll face new challenges daily and make a real difference. Your role will involve maintaining clear communication with Ontario Provincial Police, emergency responders, maintenance contractors and external agencies.

Working in a shift work environment with rotating shifts Monday through Sunday 24/7, 365 days, you will:

• manage traffic on provincial highways to improve safety and efficiency of traffic flow
• operate two-way radios and traffic management systems
• prioritize the sharing of information in high pressure emergency situations while maintaining composure and professionalism
• monitor and record incidents, and prepare and review logs and reports
• contribute to the continuous improvement of traffic management strategies

Learn how Traffic Operations Centres help people plan their routes and travel safely across the province through the Ontario 511 traveller information service . Information included on the Ontario 511 map page is updated through incident reports created by the Traffic Management System Operator position.

Technical Knowledge and Experience

• incident and emergency response
• using information tracking systems that monitor real-time data
• using emergency radios, communications systems, or similar tools

You can learn and apply policies, procedures and protocols related to the provincial highway network and freeway and highway maintenance and construction.

Communication and Interpersonal Skills

• build and maintain relationships when collaborating with different offices, partners, agencies, and emergency services
• prioritize information sharing and exercise tact and judgment in stressful situations
• identify and communicate relevant facts clearly and concisely

Problem Solving and Organizational Skills

• evaluate and solve problems to anticipate issues and make quick judgements based on the nature of the incident
• monitor and report on traffic incidents to share real-time information that informs decision making
• multi-task in time-sensitive and high-pressure situations to assess and implement appropriate traffic management services

Computer Skills

• you are proficient with computers and with software such as word processing, spreadsheets, database applications and browser-based user interfaces
• you can use different types of technology and software to monitor, track and interpret multiple sources of information at the same time
• you can maintain accurate records and database entries related to traffic incidents and operations

Hours of Work

• This position requires rotating shift work in a 24/7 environment, including evenings, nights, weekends, and holidays.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

We are a collaborative and inclusive team where we support each other in solving problems and ensuring traffic flow and safety in the Central region. Our team is passionate about the responsibility we have in helping people on the roads and we take pride in our ability to make a difference every day.

The Ontario Public Service is one of Ontario's largest employers. Employees work for various ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups

Additional information:

• 2 English Temporary, duration up to 12 months, 97 Arrow Rd, North York, Toronto Region
• 2 English Temporary - Seasonal, duration up to 42 weeks, 97 Arrow Rd, North York, Toronto Region

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.