Trading Systems Support Analyst – Equity Ownership & Flex

Picton Mahoney; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

Health and wellness coverage

Paid time off and holidays

Learning and development programs

Equity ownership program

Job summary

Picton Mahoney Asset Management in Toronto is seeking a Trading Systems Support Analyst to join our Digital Product Management Team. This role focuses on the Order Management System (OMS), connected applications, and external venues, supporting OMS operations across global regions.

The ideal candidate has technical support experience with Charles River IMS/OMS or equivalent, strong analytical skills, and proficiency in SQL/Excel.

Qualifications

• Technical Support experience on Charles River or equivalent OMS/IMS platform.
• Strong customer focus and ability to recommend practical, timely solutions.
• Analytical skills and SQL/Excel proficiency.
• Ability to utilize SQL and scripting for data analysis and automation of support tasks.
• Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment.
• Understanding of investment products (funds, ETFs, equities, fixed income, OTC).
• Experience with SAAS environments and troubleshooting.
• Excellent communication for liaising with stakeholders and internal teams.
• Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Team-oriented approach with a focus on knowledge sharing and best practices

Responsibilities

• Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
• Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
• Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
• Perform alert handling, log analysis, and performance tuning of the platform.
• Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
• Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues.
• Work with end users to identify workflow improvements and maximize system value.
• Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes.
• Apply ITIL principles for incident, problem, and change management to ensure operational excellence.
• Design and document processes and procedures for BAU investment activities and support.
• Participate in platform upgrade projects, patch deployments, and integration testing.
• Ensure adherence to regulatory standards through system controls and audit-ready documentation.

Skills

Analytical skills

SQL proficiency

Excel proficiency

Customer focus

Communication skills

Tools

Charles River OMS/IMS

SAAS environments

ServiceNow/JIRA

Job description

Picton Mahoney Asset Management in Toronto is seeking a Trading Systems Support Analyst to join our Digital Product Management Team. This role focuses on the Order Management System (OMS), connected applications, and external venues, supporting OMS operations across global regions.

The ideal candidate has technical support experience with Charles River IMS/OMS or equivalent, strong analytical skills, and proficiency in SQL/Excel.