Graduate Support Analyst — Trading Platforms

tmx; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

TMX is seeking a Support Analyst to join the Application Support team in Toronto. This client-facing role provides frontline support for production environments, handling requests via phone and ticketing systems with a rotating shift schedule.

You will collaborate with internal teams to resolve issues, document interactions, and guide clients on product functionality. The role offers hybrid work (2–3 days in the office) and opportunities for growth within a fast-paced capital markets context.

Qualifications

• Proven experience delivering high quality customer support in a fast paced, client facing environment.
• Strong problem solving skills with the ability to prioritise and resolve technical issues.
• Excellent time management and multitasking abilities, balancing multiple requests while maintaining accuracy.

Responsibilities

• Provide support as part of a rotating shift schedule, including early mornings, evenings and public holidays as required to meet client needs.
• Be the first point of contact for clients, delivering timely and professional support via phone and ticketing systems.
• Investigate and resolve technical issues by providing clear communication to clients.
• Process client requests for changes to system configurations and permissions.
• Maintain accurate records of client interactions and resolutions using internal tools.
• Collaborate with Technical Consultants and Product teams to escalate issues when needed.
• Provide information and guidance to clients regarding product functionality and best practices.
• Contribute to the continuous improvement of support processes and documentation.

Skills

Customer support

Troubleshooting

Communication

Time management

Attention to detail

Degree or equivalent

Education

Bachelor's degree or equivalent practical experience

Tools

ServiceNow

SQL Server

APIs

Job description

TMX is seeking a Support Analyst to join the Application Support team in Toronto. This client-facing role provides frontline support for production environments, handling requests via phone and ticketing systems with a rotating shift schedule.

You will collaborate with internal teams to resolve issues, document interactions, and guide clients on product functionality. The role offers hybrid work (2–3 days in the office) and opportunities for growth within a fast-paced capital markets context.