Total Support Coordinator

Hino Motors Canada Ltd.; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

Hino Motors Canada Ltd. is seeking a Total Support Coordinator in Mississauga. This full-time role supports the Parts Department by enhancing dealer relationships and customer satisfaction through effective communication, problem-solving, and administrative support. The ideal candidate will have automotive customer service experience, proficiency in Microsoft Office, and excellent communication skills, both verbal and written.

Benefits

Health and dental benefits

Company RRSP plan with contributions

Skills development program

Wellness reimbursement

Vehicle purchase or lease discounts

Qualifications

• Experience in an automotive customer service environment.
• Professional communication skills via phone and email.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Assist dealers with parts inquiries and administration.
• Collaborate with procurement for parts shipment and orders.
• Translate department documents from English to French.

Skills

Problem-solving

Analytical skills

Attention to detail

Communication skills

Tools

SAP S/4 Hana

Microsoft Office

Job description

Posting Job Title: Total Support Coordinator
Department: Parts
Location: Mississauga, ON
Position Type: Full-time

Objectives
The Total Support Coordinator supports the aftersales objectives of the HINO Parts Department. This role ensures a seamless experience by addressing dealer inquiries, resolving issues efficiently, and maintaining strong relationships with HINO dealers. The ideal candidate will demonstrate a commitment to excellence, a deep understanding of HINO products and services, with a proactive approach to enhancing customer satisfaction and brand loyalty.

Main Responsibilities

• Assist dealers with parts availability, identification, pricing, returns, and related inquiries.
• Handle and administer dealer returns, credit adjustments, and debit requests efficiently.
• Collaborate with the Total Support Specialist to engage dealers, encouraging their participation in aftersales promotions and programs.
• Coordinate with the procurement team to gather supplier information for parts shipment, address shortages, or process change orders.
• Modify sales orders for freight and additional charges as necessary.
• Maintain and update Hino parts catalogues, quick reference sheets, collision reference sheets, accessory sheets, and cross-reference information sheets.
• Translate department documents and bulletins from English to French.
• Perform other duties as required.

Requirements

• Experience in an automotive customer service environment.
• SAP S/4 Hana experience is an asset.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Professional communication skills via phone and email.
• Attention to detail and accuracy amidst frequent interruptions.
• Ability to exercise initiative, good judgment, and discretion.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).

Work Environment

Additional Information
Hino Motors Canada, Ltd. (“HMC”) offers a competitive salary, discretionary bonus, health and dental benefits, a company RRSP plan with contributions, a skills development program, wellness reimbursement, and vehicle purchase or lease discounts. HMC is an equal opportunity employer committed to accessibility and accommodations for individuals with disabilities. Please notify us if you require an accommodation during the recruitment or interview process.

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