Account Support Coordinator I

InComm Payments; Mississauga; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

InComm Payments is seeking an Account Support Coordinator to enhance support services for Merchant Management Teams. This role involves administrative support, transaction issue resolution, and requires strong organizational skills for success in a dynamic environment, with flexibility to work hybrid.

Benefits

Employee Referral Bonus Program - Tier 2

Qualifications

• 1+ years experience in an office environment.
• Ability to manage multiple tasks effectively.
• Familiarity with MS suite of systems.

Responsibilities

• Process and action transaction issues through various systems.
• Manage new store and changeover processes for assigned retailers.
• Request and manage terminal program-related tasks.

Skills

Attention to detail

Communication skills

Time management

Multi-tasking

Education

Post secondary education

Tools

MS Excel

MS Word

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

The Account Support Coordinator will provide centralized services to help the Merchant Management Teams quickly resolve problems. In this role you will provide administrative support for InComm's Operations and Account teams. The role requires strong organizational skills, the ability to multi-task and critical attention to detail. There are administrative components with this position which require solid knowledge of MS Excel and MS Word and an interest in investigation and administrative tasks.

Our team in Mississauga follows a hybrid working format (requiring monthly in-office working/meetings).

Responsibilities

• Process and action transaction issues through a variety of systems
  • Initiating trouble tickets, escalate where necessary
  • Follow up communication with a variety of internal and external groups
  • Closing the issue with the retailer
  • Tracking of issues and provision of business reporting
  • Sharing updates through regular meetings
  • Flagging any issue trends and notifying necessary parties
• Manage the new store and changeover process for assigned retailers
  • Verification of contracts and supporting documents
  • Billing set up
  • Terminal requests (where appropriate)
  • Administrative changes (banking, contact info, address updates)
  • Manage trackers and reporting
• Manage terminal program
  • Requesting replacements
  • Ensuring scanners are ordered where necessary
  • Deactivating terminals for closing locations
• Product Support
  • Place weekly PIN orders using various supplier systems
  • Provide reporting as required
  • Create PO’s for each supplier
  • Label approval for print runs as required
  • Retailer and Partner support for in-store promotional programs
• Other duties as assigned

Qualifications

• Superior attention to detail, high level of accuracy
• Excellent oral and written communication skills
• Excellent time management skills.
• Ability to function effectively in a multi-faceted and fast-paced environment
• Ability to liaise independently and follow up at a variety of levels including with peers, retail account managers, product account managers, functional managers and external customers.
• 1+ years on the job experience in an office environment with a similar scope of work
• Post secondary education
• Familiarity with the MS suite of systems

InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program- Tier 2