Toronto Office Experience Lead

Harvey; Toronto; Hybrid; CAD 76,000 - 114,000; Full time

Benefits offered by this job

Founding member of Toronto team

Hybrid work: 3 days in office, 2 days

Job summary

Harvey in Toronto is seeking a Workplace Senior Coordinator to run the office end to end—the space, the service partners, and the client and employee experience. You are the go-to person everyone relies on, with real independence while aligning to the global Workplace team.

This fully in-office role, Monday to Friday 9:00am–5:00pm, benefits from a structured hybrid arrangement (3 days in office, 2 days from home) as Harvey builds its Toronto presence.

Qualifications

• 4+ years in workplace operations, office management, facilities, or hospitality, including time as the primary or only Workplace person on site
• Breadth across facilities, vendors, front of house, events, and onboarding
• Direct experience managing vendors and holding them to scope, including difficult conversations
• Foundational understanding of office systems (HVAC, plumbing, electrical, lighting)
• Experience with event and hospitality execution: catering, setups, and the details guests notice
• Comfort tracking spend, invoices, and POs, and turning day-to-day data into a clear picture for your manager
• Strong judgment working with a remote manager
• Clear, professional written and verbal communication
• Self-starter who builds process where none exists yet
• Calm and resourceful when things go sideways
• Genuine care for how the space feels to the people in it
• Knowledge of the Toronto vendor market and Ontario workplace requirements is a strong plus
• Experience in a serviced or flex office environment, or supporting an office opening or expansion, is a strong plus

Responsibilities

• Hold the office to the standard the Workplace team sets for appearance, cleanliness, and readiness, and flag what is slipping before it becomes visible
• Walk the office daily and find maintenance needs, safety concerns, and service gaps before anyone reports them
• Be the first person anyone asks about how the space works
• Hold the day-to-day relationship with iQ Offices and building management: work orders, approvals, access, and follow-through
• Manage facilities issues (HVAC, plumbing, lighting, doors, appliances, repairs), managing iQ through resolution, and confirm the fix held
• Coordinate deliveries, freight, and loading dock bookings within the building’s rules
• Escalate any building matter that carries cost, risk, or precedent to your manager
• Keep the Toronto vendor book current: contacts, scopes, performance notes, COIs, and renewal dates
• Hold vendors to scope, address service issues directly, and escalation patterns rather than incidents
• Run the pantry, snack, coffee, and catered lunch program; track consumption and cost per head
• Source local Toronto vendors for catering, supplies, and services as the office grows
• Own the front door: greet employees, candidates, and clients, and manage the visitor experience end to end
• Issue and revoke employee badges and keep building access accurate, to the policy set by Workplace and Security
• Receive and route mail, packages, and couriers
• Arrange cover through iQ reception or a backup plan agreed with your manager when you are out
• Plan and run Toronto onsite events, celebrations, team lunches, and all-hands viewing logistics, end to end
• Deliver client and executive visits: room sets, catering, AV readiness, and the details that make Harvey look sharp
• Host travelling employees and leaders from other offices, so desks, access, and logistics are ready before they land
• Run the Toronto new hire Day 1: desk setup, badges, building access, welcome, office tour, and swag
• Partner with People Ops and IT so every new hire is set up before they arrive
• Keep the seating chart accurate and execute moves, adds, and changes
• Track desk utilization and flag capacity pressure early, with the data behind it
• Own office supply inventory and ordering, including first aid and emergency supplies
• Submit new and recurring POs via our Procurement platform
• Track Toronto Workplace spend against budget (invoices, POs, cost per head), and partner with Finance on payment
• Execute the emergency preparedness program: maintain the floor warden roster, join building drills, and coordinate with building life safety
• Serve as first responder during a workplace incident and report it through the process your manager owns
• Keep the office aligned with Ontario workplace health and safety requirements (for example, required postings and first aid kits), with support from People Ops
• Administer Workplace tools day to day (ticketing, seating, visitor management) and keep records accurate
• Own the Toronto Workplace request queue: resolve what you can, route what belongs to IT, People Ops, or Security
• Document how Toronto runs in SOPs and the site playbook, so anyone could pick it up cold
• Adopt global Workplace programs and standards locally, and tell the team where Toronto needs something different
• Partner with IT on conference room and AV readiness

Skills

Workplace operations

Vendor management

Event planning

Communication

Job description

Harvey in Toronto is seeking a Workplace Senior Coordinator to run the office end to end—the space, the service partners, and the client and employee experience. You are the go-to person everyone relies on, with real independence while aligning to the global Workplace team.

This fully in-office role, Monday to Friday 9:00am–5:00pm, benefits from a structured hybrid arrangement (3 days in office, 2 days from home) as Harvey builds its Toronto presence.