Tool Service Technician

Hilti Canada; Laval (administrative region); On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Pension with matching up to 5%

Paid parental leave

Generous Paid Time Off

Employee Assistance Program (EAP)

Job summary

Hilti Canada in Laval seeks a Functional Leader for tool repairs to ensure high-quality service and maintain repair standards. You will lead repair operations, conduct safety tests, and enhance client satisfaction. Requires a High School Diploma and two years of mechanical/electrical experience.

Enjoy medical benefits from day one, a matching pension plan, and generous paid time off while contributing to Hilti's commitment to excellence.

Qualifications

• Minimum two (2) years of mechanical/electrical repair experience or electric component assembly experience.
• Must have ability to use hand tools and equipment to disassemble and assemble power tools.

Responsibilities

• Perform high quality repairs to Hilti products using appropriate tools and systems.
• Conduct final functional & safety testing after every repair.
• Assist in maintaining adequate parts inventory and ensuring best-in-class repair service.

Skills

Mechanical/Electrical repair experience

Experience using Windows applications

Education

High School Diploma/GED or equivalent experience

Job description

Restoring Hilti tools to peak performance with speed, precision, and a commitment to excellence.

Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Provide best‑in‑class tool repair service in support of Hilti’s Tool Service value proposition.

What You'll Do

• Functional leader and repair expert on 1‑2 tool groups (tool families).
• Maintains superior technical knowledge and skills through continuous professional development by studying & reviewing online repair manuals, schematics, & technical files.
• Performs high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems.
• Complete understanding and adherence to repair standards while also ensuring Repair Technicians in assigned tool group use the Tool Service Platform and follow all standards.
• Conducts final functional & safety testing after every repair to ensure customer safety.
• Through continuous inventory, accurate picking of spare parts, & identifying & increasing inadequate safety stock levels, assists in maintaining adequate parts inventory & ensuring best‑in‑class repair service to Hilti customers.
• Provides data & information to Hilti quality & product managers that are used to identify potential improvements to the overall quality & safety of Hilti tools.
• Maintains work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.
• Continuous and accurate levels of inventory ensuring achievement of spare parts accuracy targets within operation.
• Leads by example and promotes a cohesive team‑oriented environment.
• Determines Repair Center priorities in order to maintain same‑day turn‑around‑time while providing quality repair service.
• Assumes ownership role for assigned tool work group(s) to maintain standards and achieve high performance.
• Identify, promote and execute continuous process improvements for repair center operations.
• Contribute to the Company’s financial success through COGS control, process improvement and cost containment throughout the repair process.
• Complete execution of repair standards throughout workshop.
• Promote and execute actions which support Hilti’s business strategy.
• Identifies stock shortages & wrong min/max levels, & works with materials management & the Spare Parts Warehouse to correct ensuring spare parts availability & Hilti’s Lifetime Service commitment.
• Responsible for local on‑site training and assists Regional Repair Expert with assigned tasks.
• Participation in regional or global workbench summits.
• Performs other duties as assigned by manager.

What You’ll Bring

• High School Diploma/GED or equivalent experience required.
• Minimum two (2) years’ mechanical/electrical repair experience or electric component assembly experience, required.
• Experience using Windows applications preferred.

What’s In It for You

• Medical/Dental/Vision effective the first day of the month following employment.
• Team member Only coverage premiums paid by Hilti.
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti.
• Business Travel Accident paid by Hilti.
• Basic Dependent Life Insurance paid by Hilti.
• Option Life, AD&D, and Critical Illness for team member and dependents.
• Short‑term Disability paid by Hilti.
• Registered pension plan with dollar‑for‑dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting.
• Generous Paid Time Off policy and holidays including two days to give back to your local community.
• Paid parental leave, sabbaticals, military leave.
• Up to five days per year of back‑up daycare.
• Employee Assistance Program (EAP), company‑paid wellness screenings.
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate.

Adverse Work Conditions

• Workshop environment subject to heat, cold, noise, dust, and other particles.
• Must have the ability to use hand tools and equipment to disassemble and assemble power tools.

Safety Equipment Required

• Must observe and abide by all safety regulations as required by Hilti and Occupational Health and Safety Standards (OSHA).
• Must wear steel toe boots, safety glasses, safety vest, and other safety equipment, as required, when working in the facility and/or operating machinery.

Physical Requirements

• Occasionally lift up to 70 lbs.
• Stand for long periods of time and perform repetitive reaching, bending, and climbing.
• Must be able to stand for up to 8 hours daily while performing tool repairs at workstation.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.