TLD Account Manager

TLD, a Corporate Division of London Drugs; Richmond; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision, and prescription coverage

Employee discounts from London Drugs

Ongoing training and professional development

Employee Family Assistance Program

Job summary

TLD, a Corporate Division of London Drugs, is seeking a motivated Account Manager in Richmond, BC. This full‑time role involves managing client portfolios and building long‑term relationships in a consultative B2B sales environment. The ideal candidate will have a minimum of 1 year of experience in IT or AV sales and strong negotiation skills.

Join a people-first culture that values teamwork and provides opportunities for advancement, competitive salary, commission structure, and comprehensive employee benefits, including medical and dental coverage.

Qualifications

• Minimum 1 year of experience in IT or AV sales.
• Experience using CRM and opportunity management tools.
• Strong problem-solving abilities.

Responsibilities

• Build and maintain strong client relationships.
• Develop territory plans and identify new opportunities.
• Collaborate with internal teams for seamless delivery.

Skills

Sales and negotiation skills

Relationship-building skills

Analytical thinking

Experience with CRM tools

Education

Post-secondary education

Job description

Benefits

• Bonus based on performance
• Employee discounts

This position is a full‑time role with a base salary and healthy commission structure.

TLD Account Manager

Location: Richmond, BC
Employment Type: Full Time

About TLD

TLD, a division of London Drugs, is a trusted provider of integrated IT and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve supported organizations with end‑to‑end technology services — from procurement and design to implementation, monitoring, and ongoing support. Our team includes specialists in sales, engineering, project management, service coordination, logistics, and technical operations. We put people first — our clients, our partners, and our team — and that commitment drives every interaction.

The Opportunity

We’re looking for a motivated Account Manager to join our growing Corporate Sales team. This role is ideal for someone who thrives in a consultative B2B sales environment, enjoys building long‑term client relationships, and is passionate about helping organizations make smart technology decisions.

You’ll manage a portfolio of small, medium, and large businesses, working closely with key decision‑makers to understand their goals and deliver tailored IT and AV solutions. With a competitive base salary and a healthy commission structure, this role offers strong earning potential and long‑term career growth.

What You’ll Do

Client Relationship Management

• Build and maintain strong relationships with executives, technology leaders, and operational stakeholders
• Serve as the primary point of contact for your client portfolio
• Understand client business objectives and recommend solutions that support their goals
• Engage effectively with diverse communities and client demographics

Sales Strategy & Business Development

• Develop territory plans including target accounts, competitive insights, and growth strategies
• Identify new opportunities within existing accounts and pursue net‑new business
• Present TLD’s integrated IT and AV solutions in a consultative, value‑driven manner
• Collaborate with manufacturers, distributors, and internal teams to bring proactive technology insights to clients

Collaboration & Internal Leadership

• Partner with our Assistant Account Manager (AAM) team to support quoting, order entry, and order management
• Work closely with engineering, project management, and service teams to ensure seamless delivery
• Leverage CRM and sales tools to manage pipeline, forecasting, and client activity

What You Bring

• Post‑secondary education preferred
• Sales and business training an asset
• Minimum 1 year of experience in IT or AV sales (both ideal)
• Strong selling, negotiation, and relationship‑building skills
• Experience using CRM and opportunity management tools
• Analytical thinking, sound judgment, and strong problem‑solving abilitiesAbility to manage multiple priorities in a fast‑paced environment

Why Join TLD

• Competitive base salary plus a healthy commission structure
• Comprehensive medical, dental, vision, and prescription coverage for you and your family
• London Drugs Employee Discount Program
• Ongoing in‑house training, certifications, and professional development
• Employee Family Assistance Program (confidential support)
• A people‑first culture that values teamwork, growth, and meaningful impact
• Opportunities for advancement through our promote‑from‑within philosophy

Apply Today

If you’re passionate about technology, motivated by building strong client relationships, and excited to join a collaborative team of professionals, we’d love to hear from you.

TLD is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

TLD may collect and use the personal information you provide during the recruitment process for the purpose of assessing your application and establishing, managing, or concluding an employment relationship. This may include contacting references or verifying information related to your candidacy.

We do not work with third‑party recruitment agencies. To protect yourself, please avoid responding to unsolicited job offers or sharing sensitive personal or financial information with unverified individuals or websites.