TLD Account Manager - Internal

London Drugs INTERNAL; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Richmond, Canada is seeking a motivated Account Manager to join their Corporate Sales team. In this role, you will thrive in a consultative B2B sales environment, manage a diverse portfolio, and build long-term client relationships. The ideal candidate should have strong selling and negotiation skills with at least 1 year of experience in IT or AV sales. This position offers competitive pay and opportunities for career advancement.

Qualifications

• Minimum 1 year of experience in IT or AV sales is preferred.
• Sales and business training are considered an asset.
• Strong negotiation and relationship-building skills are essential.

Responsibilities

• Manage client relationships and serve as primary contact.
• Develop territory plans and identify new opportunities.
• Collaborate with internal teams for seamless service delivery.

Skills

Strong selling skills

Negotiation skills

Relationship-building skills

Analytical thinking

Problem-solving abilities

Ability to manage multiple priorities

Education

Post-secondary education

Tools

CRM systems

Opportunity management tools

Job description

As a valued London Drugs and TLD family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience. TLD, a division of London Drugs, is a trusted provider of integrated IT and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve supported organizations with end‑to‑end technology services — from procurement and design to implementation, monitoring, and ongoing support. Our team includes specialists in sales, engineering, project management, service coordination, logistics, and technical operations. We put people first — our clients, our partners, and our team — and that commitment drives every interaction.

The Opportunity

We’re looking for a motivated Account Manager to join our growing Corporate Sales team. This role is ideal for someone who thrives in a consultative B2B sales environment, enjoys building long‑term client relationships, and is passionate about helping organizations make smart technology decisions. You’ll manage a portfolio of small, medium, and large businesses, working closely with key decision‑makers to understand their goals and deliver tailored IT and AV solutions. With a competitive base salary and a healthy commission structure, this role offers strong earning potential and long‑term career growth.

What You’ll Do

Client Relationship Management

• Build and maintain strong relationships with executives, technology leaders, and operational stakeholders
• Serve as the primary point of contact for your client portfolio
• Understand client business objectives and recommend solutions that support their goals
• Engage effectively with diverse communities and client demographics

Sales Strategy & Business Development

• Develop territory plans including target accounts, competitive insights, and growth strategies
• Identify new opportunities within existing accounts and pursue net‑new business
• Present TLD’s integrated IT and AV solutions in a consultative, value‑driven manner
• Collaborate with manufacturers, distributors, and internal teams to bring proactive technology insights to clients

Collaboration & Internal Leadership

• Partner with our Assistant Account Manager (AAM) team to support quoting, order entry, and order management
• Work closely with engineering, project management, and service teams to ensure seamless delivery
• Leverage CRM and sales tools to manage pipeline, forecasting, and client activity

What You Bring

• Post‑secondary education preferred
• Sales and business training an asset
• Minimum 1 year of experience in IT or AV sales (both ideal)
• Strong selling, negotiation, and relationship‑building skills
• Experience using CRM and opportunity management tools
• Analytical thinking, sound judgment, and strong problem‑solving abilities
• Ability to manage multiple priorities in a fast‑paced environment

London Drugs and TLD are equal opportunity employers. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.