Time Labour Management, Lead Implementation Specialist

ADP; Burnaby; On-site; CAD 70,000 - 111,000; Full time

Benefits offered by this job

Mental health support

Tuition reimbursement

Global networking opportunities

Volunteer time off

Job summary

ADP is hiring a Time Labour Management, Lead Implementation Specialist to lead projects across our clients by combining analytical and management skills to ensure their completion on time, within scope, and within budget.

Every day you will partner with clients to learn and understand their business needs, analyze existing systems and guide clients toward the best solution for their needs, while maintaining professionalism and clear communication.

Qualifications

• 3-5 years of technical experience or related field.
• Effective communication: verbal and written English.
• Excellent client management and interpersonal skills.
• Ability to mentor, be resourceful, and be a strong team player.
• Ability to organize, schedule, and facilitate effective meetings.
• Ability to multitask, analyze, and problem-solve.
• Detail oriented with strong follow-through and prioritization.
• Strong organization and time management skills.

Responsibilities

• Lead Time & Attendance implementation for clients using a structured methodology.
• Provide technical support and guidance on time configuration, analysis, and testing.
• Assist in designing and delivering training programs on WFN implementation.
• Manage multiple projects, ensure timely delivery and customer satisfaction.
• Identify critical issues and develop contingency plans for disruptions.
• Collaborate with clients and internal teams to ensure effective communication and project delivery.
• Participate in quality control to ensure accuracy in payroll implementation projects.
• Mentor less tenured team members in their technical development.

Skills

Communication skills

Client management

Mentorship

Teamwork

Organizing meetings

Analytical thinking

Education

Post-secondary education

IT certification

Job description

ADP is hiring a Time Labour Management, Lead Implementation Specialist

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a TLM, Lead Implementation Specialist, you will lead projects within and across our businesses by combining analytical and management skills to ensure their completion - on time, within scope, and within budget.

Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud.

Ready to #MakeYourMark?

What you’ll do: Responsibilities

What You Can Expect On a Typical Day

• Time & Attendance Implementation: Set up ADP's HCM Workforce Now (WFN) system for clients by following a structured methodology. This includes analyzing their needs, designing the system, configuring it, testing to ensure everything works, and launching it for daily use.
• Technical Expertise: Provide technical support and guidance to clients and internal team members on time configuration, analysis, and testing.
• Training and Development: Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations.
• Project Support: Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.
• Risk Management: Identify and streamline critical issues to senior leadership as necessary. Develop and implement contingency plans to address potential project disruptions.
• Communication and Collaboration: Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery. Provide regular updates on project status, issues, and resolutions.
• Quality Assurance: Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
• Mentorship: Assist in mentoring and supporting less tenured team members in their technical development.

TO SUCCEED IN THIS ROLE: Requirements

• 3-5 years of technical experience or related field.
• Effective communication: verbal and written skills in English.
• Excellent client management, and interpersonal skills.
• Ability to work as a mentor, be resourceful, and be a strong team player.
• Ability to organize, schedule, and facilitate effective meetings.
• Ability to multitask, probe, analyze, and problem-solve.
• Detail oriented and ability to follow-through.
• Strong organization, time management and prioritizing skills.

Bonus Points For These

• Post-secondary education or related business experience.
• IT certification or technical background.

You’ll Love Working Here Because You Can

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for?

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $69,700.00 - CAD $111,300.00 / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.

The company uses an artificial intelligence tool during the initial pre-screening process.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.