Tim Hortons Supervisor

Tim Hortons; Richmond Hill; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

World Class Training & Development

Hospitality & Leadership Training

Management Development Program

Flexible working hours

Free and discounted products

Immigration sponsorship where allowed

Job summary

Tim Hortons in Richmond Hill, Canada is seeking a Supervisor with strong leadership to support the Restaurant Manager and drive guest-focused service, food safety, and daily operations. You will coach and develop team members, cover various roles during peak times, ensure policy compliance, and uphold world-class hospitality.

Relocation flexibility and weekend availability are required. This role offers training programs, career development, and opportunities for advancement within a franchise

Qualifications

• Minimum 1 year of supervisory experience in quick-service restaurants.
• Excellent organization and communication skills.
• Strong leadership and interpersonal skills.
• Guest service oriented with a focus on delivering exceptional guest experiences.
• Willingness to relocate and availability for flexible opening/closing shifts including weekends.

Responsibilities

• Support Restaurant Manager in leading the team and cover various positions during busy periods to ensure optimal service levels.
• Ensure compliance with restaurant policies, food safety standards, and sanitation requirements.
• Manage shift documentation and uphold Always Fresh standards.
• Foster a guest-first attitude and lead by example to deliver exceptional guest service.
• Assist in cost control through portion management and waste reduction.
• Identify training needs and contribute to staff development and performance reviews.
• Ensure consistent application of best practices across the restaurant.

Job description

Description

We are currently looking for Supervisor who possess excellent leadership skill and passion for Training and Development. You are Guest-focused and excited about assisting the Restaurant Manager, General Manager and Multi Restaurant Operator with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational and Food Safety are achieved. Candidates must be willing to relocate if required.

As part of our team we offer you:

• World Class Professional Training & Development Programs.


• Hospitality & Leadership Training Programs.


• Management Development Program for an Expedited Career Advancement and Growth.


• Flexible working hours.


• Free and discounted products.


• May lead to the opportunity of sponsorship for immigration purposes through the company, if applicable.

What to expect in your role as a Supervisor:

• Support Restaurant Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.


• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.


• Comply with and enforces all Tim Hortons Operational, Always Fresh and Food Safety standards.


• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.


• Display a \"Guests are first\" attitude and lead as an example to make sure we deliver an exceptional guest service as a team.


• Help Restaurant Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.


• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.


• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.


• Make sure best practices and training system are implemented consistently across the restaurant.

Requirements

Must be willing to relocate and be available to work flexible opening/closing shifts including weekends.

Minimum 1 year of supervisory experience in the quick-service restaurant industry, preferably Tim Hortons

Excellent organization and communication skill

Strong leadership and interpersonal skills

Be guest service oriented and committed to deliver exceptional guest experience.

Embrace our Servant leadership model to positively train, communicate and help team members.

Demonstrate a passion for leading, coaching and serving your team.

Having driver license and your own vehicle is an asset.

Company Information

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.