Tim Hortons Store Manager

Tim Hortons | Company #4020653; London; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted or free food

Extended health care

On-site parking

Wellness program

Job summary

Tim Hortons in London, Ontario is seeking a Restaurant Manager to lead daily operations, ensure top-tier guest service and foster a high-performing team. Based on-site, you’ll drive operational excellence while upholding company standards and safety policies.

You will manage schedules, budgets and payroll, mentor staff, and promote a positive, inclusive workplace. Flexible shifts and relocation may be required, with on-site perks included.

Qualifications

• 2–5 years in food service management.
• High school diploma required; post-secondary education in hospitality or business is an asset.
• Serve Safe Certification or willingness to obtain.

Responsibilities

• Lead daily operations with a Guests Come First mindset and model service.
• Ensure compliance with Tim Hortons standards, food safety, and sanitation.
• Develop schedules, assign duties, and maintain shift coverage.
• Serve as Floor Leader during peak periods to optimize service.
• Communicate daily focus areas and shift updates across teams.
• Plan and manage budgets to achieve sales targets and control costs.
• Oversee cash handling, deposits, payroll reporting and timecards.
• Recruit, train and mentor a diverse and inclusive team.

Skills

Leadership

Team-building

Communication

Conflict resolution

Negotiation

Training & coaching

Financial practices

Supply management

Education

High school diploma

Hospitality or business education asset

Job description

A Restaurant Manager at Tim Hortons plays a vital role in driving day-to-day operations, ensuring top-tier guest service, and fostering a high-performing, positive work environment. Based in London, Ontario, this position requires a proactive, hands-on leader who exemplifies our core values, motivates the team, and ensures operational excellence.

Key Responsibilities:

Operational Excellence

• Lead daily operations with a “Guests Come First” attitude, model outstanding service.
• Ensure compliance with all Tim Hortons operational standards, food safety regulations, and sanitation protocols.
• Develop team schedules, assign duties, and maintain proper shift coverage.
• Serve as Floor Leader during peak periods to optimize service.
• Communicate daily focus areas and shift updates across teams.
• Support and execute company-wide incentive programs.
• Plan and manage budgets to achieve sales and transaction targets.
• Control key costs including food, paper, and labour.
• Oversee cash handling, deposits, financial reporting, and timecard verification for payroll.
• Monitor supply ordering and inventory levels to ensure efficient restaurant operations.
• Recruit, train, and mentor a diverse and inclusive team.
• Foster a respectful, motivating workplace through daily huddles and open communication.
• Identify and develop high-potential team members for future leadership roles.
• Conduct regular performance reviews and provide ongoing coaching.
• Promote a culture of recognition using organizational tools and creative methods.

Health & Safety Compliance

• Enforce all health, safety, and employment standard policies.
• Conduct regular workplace inspections and ensure adherence to safety practices.
• Report incidents, injuries, or any non-compliance to the General Manager or Owner promptly.

Qualifications

Experience:

Minimum 2–5 years in food service management, preferably in a high-volume setting such as a café, bakery, or restaurant.

Education:

High school diploma required; post-secondary education in hospitality or business is an asset.

Skills:

• Strong leadership, team-building, and organizational skills
• Excellent communication, conflict resolution, and negotiation abilities
• Proven ability to train, motivate, and manage performance
• Knowledge of restaurant financial practices and supply management

Certifications:

Serve Safe Certification or equivalent (or willingness to obtain)

Availability:

Must be willing to relocate (if required) and available to work flexible shifts, including weekends.

Job Type: Full-time

• Discounted or free food
• Extended health care
• On-site parking
• Wellness program

Experience:

• Tim Hortons: 3 years (preferred)

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.