Tim Hortons Cashier, Part Time

Compass Canada / Tim Hortons; New Westminster; On-site; CAD 21,000 - 26,000; Full time

Job summary

Tim Hortons is seeking a Front Team Member in New Westminster to deliver an exceptional guest experience through friendly service and strong product knowledge.

The role involves greeting guests, taking orders, handling cash, and maintaining a clean, efficient front counter and drive-thru while following Always Fresh and health & safety procedures. You will work as part of a fast-paced team focused on accuracy, speed, and guest satisfaction.

Qualifications

• Front-line hospitality and guest service delivery.
• Adheres to Always Fresh and order accuracy procedures.
• Maintains front counter and drive-thru area clean and organized.
• Follows health and safety guidelines and sanitation tasks.
• Excellent communication, teamwork and ability to work fast-paced.

Responsibilities

• Greet guests and take accurate orders at front counter and drive-thru.
• Process payments using cash register and ensure correct change.
• Prepare and serve products according to standards and timing.
• Maintain clean dining room, counter, and beverage prep areas.
• Follow all policies, procedures and safety guidelines.

Skills

Guest service

Communication

Teamwork

Cash handling

Order accuracy

Problem solving

Speed of service

Tools

Cash register

Job description

67851-Douglas CollegeNW-P | 67851
700 Royal Ave.
NEW WESTMINSTER, BC V3M 5Z5, CAN

Description

The Tim Hortons Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
• Listens carefully to guests and apologizes for the experience in the case of a complaint
• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
• Prepares all products as required, following the order monitor to ensure the accuracy of every order
• Communicates showcase and product needs to ensure proper product availability for guests
• Regularly takes temperatures of the required products and records in the Time & Temperature Log
• Follows all restaurant policies, procedures and standards
• Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

• Works in compliance with occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

About you:

• Able to work in a fast-paced environment
• Excellent decision-making ability and problem solving
• Familiar with the use of a cash register is an asset
• Must be a team player
• Excellent communication skills (written and verbal.)