Cashier, Part Time

Tim Horton's Douglas College; Coquitlam; On-site; CAD 30,000 - 38,000; Full time

Job summary

Tim Hortons in Coquitlam, BC is seeking a Front Team Member to provide exceptional guest service, prepare beverages and food items with accuracy, and ensure a welcoming environment. You will greet guests, take orders, handle cash, and maintain cleanliness following health and safety standards.

The role requires fast-paced performance, attention to detail, and strong product knowledge to deliver the Tim Hortons experience for every guest.

Qualifications

• Able to work in a fast-paced environment.
• Excellent decision-making and problem-solving skills.
• Excellent communication skills (written and verbal).

Responsibilities

• Provide exceptional guest experience through service and product knowledge.
• Greet guests promptly and take accurate orders.
• Prepare products following Always Fresh procedures.
• Maintain clean front counter and dining area; assist drive-thru when needed.

Skills

Customer service

Cash handling

Team player

Communication

Tools

Cash register

Job description

67852-Douglas Coquitlam-P | 67852
1250 Pinetree Way
COQUITLAM, BC V3B 7X3, CAN

Description

Tim Hortons Restaurant Front Team Member: is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
• Listens carefully to guests and apologizes for the experience in the case of a complaint
• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
• Prepares all products as required, following the order monitor to ensure the accuracy of every order
• Communicates showcase and product needs to ensure proper product availability for guests
• Regularly takes temperatures of the required products and records in the Time & Temperature Log
• Follows all restaurant policies, procedures and standards
• Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

• Works in compliance with occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

About you:

• Able to work in a fast-paced environment
• Excellent decision-making ability and problem solving
• Familiar with the use of a cash register is an asset
• Must be a team player
• Excellent communication skills (written and verbal.)