Ticketing & Guest Services Specialist

Socket.dev; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Explore Edmonton Corporation is seeking a Ticketing Specialist to provide daily support for ticketing, sales, customer service, reporting, and ticketing systems for Explore Edmonton events at the Edmonton EXPO Centre and related venues.

You will help ensure accurate ticket setup, fulfill orders, respond to inquiries, and support group sales while maintaining clean customer and sales records in a fast-paced environment.

Qualifications

• Strong customer service and interpersonal skills, with the ability to handle questions and service issues professionally and calmly.
• Sales-focused mindset and the ability to follow up on leads, build customer relationships, and support sales targets.
• Experience working with ticketing, CRM, database, or similar transactional systems.
• Strong data-entry and reporting skills, with proficiency in Microsoft Excel and Office.
• Excellent organization, attention to detail, and the ability to manage multiple priorities and event-driven deadlines.
• Sound judgment and problem-solving skills, including knowing when to resolve an issue and when to elevate it.
• Clear communication skills, a collaborative approach, and the ability to handle confidential customer, sales, and financial information responsibly.
• Flexibility to support event operations and changing priorities in a fast-paced environment.

Responsibilities

• Respond to ticketing questions and provide timely, professional service to guests, partners, and internal teams.
• Resolve routine order, account, access, delivery, promotion, and ticket-use issues, escalating exceptions when needed.
• Support guest recovery and event-time ticketing operations, including ticket fulfillment and troubleshooting.
• Process ticket orders and support group sales, partner offers, fundraising, corporate, and other ticket programs.
• Maintain accurate customer, account, sales, and follow-up records throughout the sales cycle.
• Set up, maintain, test, and review ticketed events, products, pricing, offers, access codes, inventory, and customer records.
• Provide first-level system support to internal users and escalargo technical issues when required.
• Prepare regular and ad hoc sales, customer, operational, reconciliation, and post-event reports.
• Support lead follow-up, renewals, retention, outreach, and tracking of sales opportunities.
• Maintain workback schedules, procedures, training materials, shared files, and other records that support event readiness.

Skills

Customer service

Sales mindset

Ticketing systems

CRM software

Database systems

Excel

Data entry

Reporting

Communication

Team collaboration

Tools

CRM software

Database systems

Job description

Explore Edmonton Corporation is seeking a Ticketing Specialist to provide daily support for ticketing, sales, customer service, reporting, and ticketing systems for Explore Edmonton events at the Edmonton EXPO Centre and related venues.

You will help ensure accurate ticket setup, fulfill orders, respond to inquiries, and support group sales while maintaining clean customer and sales records in a fast-paced environment.