Security Personnel Winter 2026/27

Sunshine Village Corporation; Banff; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

FREE staff pass

Ski & Ride – Free days & discounts

Wellness – Discounted fitness passes

Exclusive deals – Brand-named gear

Job summary

Sunshine Village Corporation in Banff National Park seeks Security Personnel to safeguard guests, staff and premises while delivering an outstanding experience. You will observe, report, and respond to incidents, de-escalate tensions, and assist with emergencies in a harsh alpine environment.

The role requires strong communication, ability to work flexible hours, and a valid Alberta security licence (or actively pursuing).

Qualifications

• Ontario? (Note: Alberta licence or working towards is required as stated).
• Must be 21+ with clean driving record; valid Class 5 licence and three-year abstract.
• Excellent communication, judgement and ability to work under pressure.

Responsibilities

• Provide outstanding guest experience and enforce rules when needed.
• Monitor access and perform checks across the ski area leasehold.
• Coordinate after-hours emergency response and incident reporting.
• Assist with snow removal from public areas and maintain safety standards.
• Prepare reports and communicate findings to relevant departments.

Skills

Guest service

De-escalation

Observation & reporting

Effective communication

Team collaboration

Education

Alberta Security Services Licence (or working towards)

Tools

Microsoft Office

Job description

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

Description

Security Personnel are in a highly visible role and provide an outstanding experience via the protection and surveillance of guests, staff, and the resort premises. Personnel are trained to observe, record, and report atypical interactions with guests, staff, contractors, and visitors to Banff National Park, and to accurately respond to situations where attention to detail and reporting requirements may be increased (including, but not limited to scenarios involving trespass, the Criminal Code, the National Fire Code, current public health rules and regulations). Security Personnel report to the Security Supervisory Team and the Mountain Operations Manager and work closely with all departments at the resort.

Essential Functions

• Provide an outstanding guest experience by offering up assistance and polite reminders of current rules and regulations. De-escalate situations and know when to call for additional enforcement personnel, where necessary.
• Monitor, manage access, and complete checks in all areas of the ski area leasehold – including outdoor areas, pop-up venues, buildings, structures, alpine terrain, staff accommodation.
• Coordinate after-hours emergency response.
• Respond to alarms (fire, building, phone alerts) and react appropriately with correct type and level of response.
• Occasionally assist with snow removal from public facing areas, which includes decks, walkways, entrances, stairways, and other high traffic locations.
• Administrative and Reporting Responsibilities:
• Generate reports and emails to document findings in a timely manner.
• Create formal reports where required for ongoing investigation or further agency reporting.
• Timely and accurate incident reporting and deficiencies reporting to appropriate departments/personnel.
• Other duties may be requested and assigned from time to time.

Administrative and Reporting Responsibilities

• Personnel must have completed or be working towards Alberta Security Services Licence, ProServe, ProTect.
• Valid First Aid certification preferred, with a strong interest in emergency response operations.
• Must be 21 years or old with a clean driving record – Class 5 Driver’s Licence (or equivalent) and drivers abstract evidencing last three (3) years.
• Positive attitude along with a demonstrated ability to be calm under pressure and patient.
• Personnel must possess good judgment and communication skills, suitable for managing potentially serious situations.
• Prepared to work flexible schedules (weekends, early mornings, evenings, holidays, overnight shifts).
• Prepared to work outdoors in all weather conditions (appropriate footwear, layers, gloves, etc.)
• Communicate effectively in English, both written and verbally.
• Ability to ski or snowboard is an asset, but not required. Skiing or snowboarding for work requires completion of a competency test, skiing and riding professionally, and is restricted to designated runs.
• Skiing or snowboarding equipment used for work must be in good operating condition, meet Sunshine Village Equipment requirements, and may be tested throughout the season.
• Maintain professional conduct when in uniform on or off-duty.
• Effectively provide support and assistance to coworkers and all Banff Sunshine staff and volunteers.
• Practical computer skills. Knowledge of Microsoft Office suite of products.

Additional Considerations

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This physical position requires the ability to move around a large premises, standing for long periods of time and occasional heavy work.
• This role may operate machinery and vehicles.
• Personnel may at times work alone, and at night, and are in a remote, alpine environment.
• Ability to ski or snowboard is an asset but not required. Skiing or snowboarding for work requires completion of a competency test, skiing and riding professionally, and is restricted to designated runs.
• Skiing or snowboarding equipment used for work must be in good operating condition, meet Sunshine Village Equipment requirements, and may be tested throughout the season.
• Some required uniform pieces (liner, jacket, pants, radio) are provided. Forepersons must be prepared and wear appropriate footwear, gloves, layers etc. for the conditions.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!