Hotel Room Attendant - Winter 2026/27

Sunshine Village Corporation; Banff; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Free staff pass

Free ski days

Wellness discounts

Exclusive gear deals

Job summary

Sunshine Village Corporation in Banff National Park is seeking a Room Attendant to maintain clean guest rooms and public spaces while delivering exceptional guest service. The role works alongside Room Checkers and Housepersons under supervision, ensuring health and safety standards are met.

Ideal candidates have prior housekeeping experience or a willingness to learn, with strong English communication, teamwork, and reliability.

Qualifications

• Experience in housekeeping is preferred but not required.
• First aid and CPR/AED training is preferred.
• Excellent time management and organization.
• Ability to work flexible weekends and holidays.
• Communicate effectively in English, written and verbal.
• Must be able to lift heavy items and work at altitude.
• Maintain professional conduct when in uniform.

Responsibilities

• Clean guest rooms and public spaces to high standards.
• Assist guests by answering questions and fulfilling requests.
• Coordinate with Room Checkers and Housepersons under supervision.
• Complete administrative tasks and reporting to supervisory personnel.
• Attend meetings and training.

Skills

Housekeeping

Cleaning

Guest Service

English communication

Team player

Tools

VHF radio

Job description

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

What can you expect?

Sunshine’s Room Attendants provide an outstanding guest experience by ensuring hotel rooms and common spaces are clean, in accordance with high quality standards. They assist guests by answering questions and following through on requests to meet guest needs and expectations. Room Attendants work alongside Room Checkers, Housepersons, and under the supervision of the Executive Housekeeping Supervisor and Hotel Manager.

This job might be right for you if you think you would really enjoy:

• Consistent cleaning and monitoring, including:
  • Guest Rooms - Dusting, making beds, removing soiled linens/garbage, replenishing towels and amenities, vacuuming, spraying, and wiping floors, cleaning bathrooms, replacing used glassware.
  • Public Spaces, Common Areas, Bathrooms - cleaning and maintaining, dusting, removing garbage and other items, vacuuming, spraying, wiping areas.
• Engaging with and assessing guest needs and expectations, aiding in a courteous manner, answering inquiries about the Resort, hotel services and facilities.
• Performing work to a high-quality standard, always aligned with health and safety regulations.
• Timely and accurate completing administrative tasks, incident and deficiencies reporting to supervisory personnel.

Other duties may be requested and assigned from time to time.

And you have:

• Previous housekeeping, cleaning, or relevant experience is preferred, but is not required for the role.
• Current first aid and CPR/AED training is preferred.
• Excellent time management and organization skills. Time is of the essence in this role - candidates must be able to clean all assigned rooms per shift, and be accountable for remaining both productive and efficient, while ensuring the highest levels of guest satisfaction.
• Being a team player, encouraging positive working relationships and strong interpersonal skills.
• Communicate effectively in English, both written and verbally, comfortably to groups, and on a VHF radio.
• Prepared to work flexible schedules (weekends, holidays), and in all weather conditions.
• Maintain professional conduct when in uniform, on or off-duty (and online).
• Effectively provide training, support, and assistance to coworkers.
• Attend and actively participate in meetings and training.
• Must be neat, punctual, and dependable.

Additional Considerations:

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This position requires the ability to lift heavy items, walking, standing, crouching, and kneeling for periods of time. This position is also in a high-altitude environment. An appropriate level of physical fitness is required.
• Attendants may at times, be working alone, in the hotel environment.
• Some required uniform pieces are provided. Attendants must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions, particularly when moving around on stairs, and outdoors.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride - Free days & discounts at ski resorts across Canada
• Wellness - Discounted fitness passes, yoga, onsite support & professional support
• Exclusive deals - Brand-named gear & local businesses
• And much, much more!