Ticket & Retail Sales Attendant

American Queen Voyages; Eastern Ontario; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Ticket & Retail Sales Attendant at a leading cruise company. In this seasonal role, you'll provide exceptional service by warmly greeting guests, managing ticket sales, and ensuring a smooth boarding process. Your ability to handle customer inquiries, process payments, and maintain inventory will be key to creating memorable experiences. This position offers competitive wages, bonuses, and unique crew benefits, including complimentary cruise tickets. If you're adaptable, enjoy working in a fast-paced environment, and have a passion for customer service, this opportunity could be your next adventure!

Benefits

Competitive Wage

Retention Bonus - up to $500

Complimentary Cruise Tickets

Crew Recognition Awards

Crew Referral Program - up to $200

Crew Events

Paid Training

Qualifications

• 1+ year of customer service experience required.
• Must have excellent oral communication skills and detail orientation.

Responsibilities

• Greet guests, distribute boarding passes, and collect payments.
• Resolve customer complaints and assist with retail inventory.

Skills

Customer Service

Oral Communication

Cash Handling

Detail Orientation

Education

O.S.S.D. or equivalent

Tools

Microsoft Word

Microsoft Excel

Point of Sale System

Job description

City Experiences is seeking a Ticket & Retail Sales Attendant for our City Cruises operation in Gananoque.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The successful Ticket & Retail Sales Attendant will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude. The Ticket & Retail Sales Attendant reports directly to the Ticket & Retail Sales Manager.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers.
• Explain products or services and prices, and answer questions from guests.
• Collect outstanding balances for reservations, and collect payment vouchers from third party distributors.
• Make and confirm cruise reservations using telephones, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available.
• Resolve customer complaints regarding booking, ticketing and special boarding needs.
• Address guests by name and recognize their special occasions.
• Assist with retail inventory and stocking shelves.
• Explain and advertise local products sold in gift shop.
• Use Point of Sale system to cash out guests cruise tickets and retail items purchased.
• Contact guests about changes to their cruise date, time or departure location.
• Follow all safety policies, departmental policies, and service standards.
• Adhere to all health and safety regulations.
• Additional job duties as assigned.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Must have a minimum of one (1) year customer service experience.
• Required to use computers and computer applications such as Microsoft Word & Excel.
• Must have excellent oral communication skills – expression, listening and comprehension.
• Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form.
• Cash handling / basic math skills are required; agents collect money from guests, and return proper change.
• Must be reliable, responsible, and dependable.
• Will work for extended periods without sitting.
• Will be required to be available for work on all major holidays.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs).
• Must possess a service orientation.
• Must be careful about details and thorough in completing tasks.
• Must deal calmly and effectively with high-stress situations.
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.