Ticket & Product Sales Agent

Vail Resorts; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Vail Resorts as a Ticket and Product Sales Agent and become part of a dynamic team delivering exceptional guest experiences. This seasonal full-time position offers competitive wages, a range of employee perks including free ski passes, and valuable training opportunities while working in the beautiful outdoors of Whistler.

Benefits

Free Epic Pass

40% Retail Discounts

Free Ski Lessons

Health Insurance Options

Employee Assistance Program

Referral Program

Wellness Benefits

Excellent Training

Qualifications

• Must be able to communicate fluently in English.
• Minimum age of 15 to apply.

Responsibilities

• Deliver outstanding guest service in various roles.
• Communicate with guests via phone and email.
• Accurately process all resort products and services.

Skills

Customer Service

Communication

Flexibility

Ability to Work in Winter Environment

Education

High School Diploma

Job description

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For the third consecutive year, Newsweek names Vail Resorts as one of 2025 Most Trustworthy Companies in America. Learn more here.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans

Job Summary:

The Ticket and Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the sale of Activities, Tickets, Passes, Ski & Snowboard School lessons and child care. As a member of this team, you are part of the guest experience and the face of Vail Resorts!

Job Specifications:

Starting Wage: $20.00 - $22.26/hour

Employment Type: Summer Seasonal 2025

Shift Type: Full Time hours available

Minimum Age: At least 15 years of age

Housing Availability: Yes

Job Responsibilities:

Work in our contact centers, ski school locations, ticket/pass offices and throughout our resort to deliver an experience of a lifetime

Communicate with guests via phone and email

Accurately and efficiently explain and process all resort products and services

Complete daily end of Shift pos/register audits

Be a part of a fun, professional, caring work environment

Ability to work in a faced paced environment while delivering exceptional experiences

Other duties as assigned

Job Requirements:

Ability to stand or sit for extended periods of time

Able to work outside in a winter environment

Comfortable working indoors for extended period of time

High School Diploma

Ability to lift 25lbs

Must be able to communicate fluently in English

Ability to work weekends and holidays

Ability to maintain a professional presence in the workplace and adhere to our appearance standards

A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following:

Mountain Activities

Retail Rental operations

Food and Beverage Support

Ticket sales or scanning

Lift Operations

Base Area Operations

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID508398
Reference Date:05/13/2025
Job Code Function:Product Sales/Scanning