Ticket Centre Representative

Canucks-Sports-; Vancouver; On-site; CAD 21,480 - 30,593; Part time

Job summary

Canucks Sports & Entertainment is seeking enthusiastic individuals to join our event staff team at Rogers Arena in downtown Vancouver. Ticket Centre Representatives are the first point of contact for fans, handling sales and service in person, by phone, or email during Canucks games, Warriors games and concerts on an hourly, part-time basis.

The position supports ticketing inquiries, processes will call and premium tickets, and maintains cash balance.

Qualifications

• Minimum 2 years customer service, sales and/or promotions experience.
• Must be able to work evenings, weekends, and holidays, as required.
• A commitment to service excellence and proven team player.
• Excellent verbal communication skills, with a friendly and professional manner.
• Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment.
• Excellent computer knowledge in standard office applications and database systems.
• Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining.
• Experience with Ticketmaster systems is an asset.

Responsibilities

• Performing sales and service functions at Ticket Centre and ticket windows to external and internal clients, offering an exceptional and individualized customer experience.
• Receiving and distributing tickets under ‘will call’, premium tickets, and special programs (e.g., Family Packs, Holiday Packs, etc.).
• Answering general ticketing and building inquiries at window, over telephone, and email.
• Solving ticketing issues that arise from external customers or from internal bookings (e.g., NHL, promoters, staff, AG, etc.) in a timely manner.
• Documenting customer ticket issues, concerns or feedback for review and/or follow-up by management or MXS team.
• Maintaining and conducting final balance of cash float.
• Promoting, renewing, and selling ticket products and services, whenever possible.
• Other duties as required.

Skills

Customer service

Sales

Promotions

Team player

Attention to detail

Tools

Ticketmaster systems

Job description

Description

Department: Ticket Centre

Reports to: Manager, Ticket Centre

Hourly Rate: $18.90

We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY:

Ticket Centre Representatives play an integral role as the first point of contact with our fans at the Ticket Centre, whether that be in person, over the phone or on email. They perform sales and service functions at the Ticket Centre and assist our fans with ticketing inquiries. This is a part-time, hourly, events-based position.

A typical shift includes:

• Performing sales and service functions at Ticket Centre and ticket windows to external and internal clients, offering an exceptional and individualized customer experience
• Receiving and distributing tickets under ‘will call’, premium tickets, and special programs (e.g., Family Packs, Holiday Packs, etc.)
• Answering general ticketing and building inquiries at window, over telephone, and email
• Solving ticketing issues that arise from external customers or from internal bookings (e.g., NHL, promoters, staff, AG, etc.) in a timely manner
• Documenting customer ticket issues, concerns or feedback for review and/or follow-up by management or MXS team
• Maintaining and conducting final balance of cash float
• Performing and communicating service policies and procedures to Season Ticket Members
• Promoting, renewing, and selling ticket products and services, whenever possible
• Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Minimum 2 years customer service, sales and/or promotions experience
• Must be able to work evenings, weekends, and holidays, as required
• A commitment to service excellence and proven team player
• Excellent verbal communication skills, with a friendly and professional manner
• Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
• Excellent computer knowledge in standard office applications and database systems
• Superior attention to detail and strong organizational and problem-solving skills
• Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
• Experience with Ticketmaster systems is an asset
• This is an onsite role at Rogers Arena in downtown Vancouver

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.