Thrift Store Associate: Customer Service & Sorting

The Salvation Army in Canada; Lake Cowichan; In loco; CAD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

The Salvation Army Thrift Store in Mill Bay, BC is seeking a reliable team member to assist with daily store operations, greet customers, sort donations, price and display merchandise, process transactions, and help maintain a safe, organized shopping environment.

Candidates should have at least a few months of customer service or processing experience, be able to lift up to 29 lbs, and work varying weekday/weekend shifts. Training and onboarding are provided.

Competenze

• Have a few months of experience in processing or distribution of goods or customer service.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports.

Mansioni

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store layout plans to attract customers, which would include window displays and merchandise displays; displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance:”.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
• Perform other duties as required.
• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.

Conoscenze

Customer service

Cash handling

Attention to detail

Interpersonal communication

Team collaboration

Physical stamina

Formazione

Some high school

Strumenti

Cash registers

Bank deposits

Summary reports

Descrizione del lavoro

The Salvation Army Thrift Store in Mill Bay, BC is seeking a reliable team member to assist with daily store operations, greet customers, sort donations, price and display merchandise, process transactions, and help maintain a safe, organized shopping environment.

Candidates should have at least a few months of customer service or processing experience, be able to lift up to 29 lbs, and work varying weekday/weekend shifts. Training and onboarding are provided.