Thermal Wellness Facility Manager

Accor Hotels; Lake Louise; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a highly skilled Thermal Wellness Facility Manager to oversee the operations of a state-of-the-art spa facility in the breathtaking Banff National Park. This role involves ensuring the seamless functioning of mechanical, electrical, and plumbing systems while maintaining high standards of guest satisfaction and safety. The ideal candidate will lead a team, implement energy-saving initiatives, and ensure compliance with safety regulations. Join a dynamic team that values diversity and offers extraordinary benefits, including subsidized accommodations and a comprehensive wellness platform. This is your chance to embrace a fulfilling career in one of Canada's most stunning locations.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Access to Mountain Explorer Travel Program

Comprehensive wellness platform

Discounts on resort services

Colleague Lifestyle Program access

Opportunities for career development

Qualifications

• 3+ years of experience in managing technical operations in wellness or hospitality.
• In-depth knowledge of MEP systems and water treatment processes.

Responsibilities

• Oversee daily operations of mechanical and thermal systems.
• Manage water treatment systems to maintain high-quality standards.

Skills

Technical expertise

Leadership and team management

Problem-solving

Communication

Attention to detail

Education

Class 4 Power Engineering Certification

Certified Pool Operator Level I & II

Tools

Maintenance management software

Microsoft Office Suite

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Job Description

We are seeking a highly skilled and technically proficient facility manager for our new thermal bathing spa facility. Reporting to the Director of Engineering, this position will oversee the operation, maintenance, and optimization of the plant and systems supporting this state-of-the-art facility. The ideal candidate will ensure seamless functioning of all mechanical, electrical, and plumbing (MEP) systems, thermal pools, heating and cooling systems, water treatment plants, and other technical components, ensuring the highest standards of safety, efficiency, guest satisfaction and taking into account the provincial and federal regulations to maintain the wellness facility.

Key Responsibilities:

1. Plant Operations & Maintenance:
   • Oversee the daily operation of mechanical and thermal systems, including but not limited to boilers, heat exchangers, HVAC systems, water filtration units, and pumps.
   • Monitor and maintain system performance to ensure optimal efficiency and functionality.
   • Conduct routine inspections and preventive maintenance schedules.
2. Technical Oversight:
   • Supervise and troubleshoot technical issues across the facility, including pool systems, saunas, steam rooms, and specialized wellness equipment.
   • Ensure compliance with operational guidelines, safety regulations, and industry standards.
   • Coordinate with external vendors for system upgrades, repairs, and installations as required.
3. Water Quality Management:
   • Manage water treatment systems to maintain high-quality water standards in thermal pools, spas, and other wellness areas.
   • Perform regular testing of water quality and adjust chemical dosing systems as necessary.
4. Energy Efficiency & Sustainability:
   • Identify and implement energy-saving initiatives and sustainable practices to reduce the facility’s carbon footprint.
   • Monitor energy consumption and optimize system performance to minimize waste and operational costs.
5. Team Leadership:
   • Lead and mentor a team of technical staff, assigning tasks, providing training, and conducting performance reviews.
   • Foster a collaborative and safety-conscious work environment.
6. Emergency Preparedness:
   • Develop and implement emergency protocols for system failures or technical issues.
   • Ensure backup systems are operational and ready for activation during unforeseen circumstances.
7. Documentation & Reporting:
   • Maintain accurate records of maintenance schedules, repairs, and inspections.
   • Prepare regular reports on system performance, maintenance activities, and energy usage for management review.

Qualifications

• Class 4 power Engineering, Certified Pool Operator Level I & II. Trade ticket will be an asset
• Certification in pool operation or water quality management must.
• Proven experience (3+ years) in managing technical operations in wellness, hospitality, or similar industries.
• In-depth knowledge of MEP systems, water treatment processes, and thermal facility equipment.
• Strong understanding of energy efficiency and sustainability practices.
• Excellent problem-solving and troubleshooting skills.
• Proficient in the use of maintenance management software and Microsoft Office Suite.
• Strong leadership and communication abilities.
• Familiarity with local and international safety standards and compliance regulations.

Key Competencies:

• Technical expertise
• Leadership and team management
• Attention to detail
• Energy management and sustainability focus
• Strong organizational skills
• Effective communication and reporting

Work Environment: The role requires flexibility to respond to emergencies and perform on-call duties. The Thermal Wellness Facility Manager will often work in mechanical rooms, plant facilities, and wellness areas, ensuring operational excellence at all times.

Visa Requirements: Applicants must be legally authorized to work in Canada.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com