Massage Therapist

Rosewood Hotel Georgia; Vancouver; On-site; CAD 42,000 - 60,000; Full time

Job summary

Rosewood Hotel Georgia's Spa seeks a highly skilled Registered Massage Therapist to provide massage, hydrotherapy and body therapies to guests in a luxury setting. The role requires maintaining professional standards and contributing to a seamless guest experience.

Responsibilities include preparing rooms, conducting consultations, applying spa protocols, and collaborating with the spa team to ensure high-quality service.

Qualifications

• Experience: Minimum 1 year as Registered Massage Therapist in Luxury Properties.
• Education: Diploma or degree in a related field; must be registered with the College of Registered Massage Therapists of BC; CPR certification.
• Language: English required; additional languages assets.

Responsibilities

• Provide massage, hydrotherapy and body therapy services.
• Maintain knowledge of policies, standards and procedures.
• Set up and organize workstation with supplies and forms.
• Follow massage and body treatment protocols and guest preferences.
• Conduct guest consultations and recommend spa products and treatments.
• Sanitize implements and treatment areas after each service.
• Complete post-treatment documents and reports as required.
• Work as part of a team to deliver exceptional guest experiences.

Skills

Attention to detail

Customer service

Team player

Physical fitness

English communication

Communication

Education

BC registration as Massage Therapist

Diploma or degree in related field

CPR certification

High school diploma

Graduates from accredited massage school

Tools

4Time (hotel software)

Job description

Provide all massage, hydrotherapy and body therapy services offered by the Spa at Rosewood Hotel Georgia. Always cultivating and maintaining a professional attitude.

RESPONSIBILITIES

• Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards.
• Keep up to date with current techniques and modalities related to their field of work.
• Attend all scheduled meetings, classes, and training sessions; knowledge required within the Spa must be passed on to co‑workers.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
• Be familiar with all hotel/spa packages, promotions, prices, and rates.
• Set up and organize workstation with designated supplies, forms and resource materials, report shortages to Assistant Spa Manager.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain a clean and professional personal appearance and uniform, following Rosewood Standards.
• Perform opening procedures following cleanliness and sanitization protocols.
• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
• Maintain inventory of products and supplies.
• Conduct appointments according to guest’s comfort and desire. Follow massage and body treatment protocols.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Verify medical releases from guests with applicable medical conditions.
• Follow proper draping procedures.
• Sanitize implements, tools and working areas after each treatment.
• Complete required post‑treatment documents.
• Follow dirty linen procedures and room set up.
• Dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.
• Handle emergency procedures and report any accidents to your manager and security.
• Fill out necessary reports as required.
• Perform all other duties as required.

QUALIFICATIONS

• Experience: Minimum 1 year of experience as Registered Massage Therapist in Luxury Properties.
• Education: High school diploma. Diploma or degree in a related field. Graduates from an accredited school of massage and be registered with the College of Registered Massage Therapists of British Columbia. CPR certification obtained.
• General/Technical Skills: Ability to:
  • Perform job functions with attention to detail, speed, and accuracy.
  • Provide massage services to guests using props and/or products.
  • Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
  • Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
  • Prioritize, organize, and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co‑workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Knowledge of Book 4Time is an asset.
• Language: Required to speak, read, and write English. Additional language is an asset.
• Physical Requirements: Must be able to exert physical effort in transporting 10‑15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co‑workers to their understanding.
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.