Theatre Operations Supervisor

Mohawk College; Hamilton; On-site; CAD 77,000 - 97,000; Full time

Job summary

A leading educational institution is seeking a Theatre Operations Supervisor responsible for the efficient operation of the McIntyre Performing Arts Centre. In this role, you will manage venue operations, oversee staff, and ensure successful programming and revenue generation. The position requires strong leadership and organizational skills, along with extensive experience in the performing arts sector.

Benefits

Progressive vacation plan starting with 22 vacation days.

Defined Benefit pension plan (CAAT) with contributions matched.

Comprehensive benefits package including health, dental, and vision.

93% top up of maternity and parental leave pay.

Qualifications

• 5 years of industry practical experience in performing arts.
• At least 2 years of supervisory experience.
• Knowledge of Theatre, Arts or Entertainment Management.

Responsibilities

• Oversee the operation and administration of the McIntyre Performing Arts Centre.
• Manage revenue targets, maintenance, and facility rental contracts.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Customer Service

Sales

Negotiation

Organization

Problem Solving

Education

Two-year diploma in theatre and arts management

Job description

Theatre Operations Supervisor

Status: Full Time

Hours: Monday - Friday, 35 hours/week (regular evening and weekend work required)

Home Campus: Fennell (fully on-site)

Rate of Pay: Payband 9 ($77,550 - $96,939 per year)

Posting Date: June 5th, 2025

Closing Date: June 26th, 2025 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary

Under the direction of the Manager, Conference & Theatre Services, the Theatre Operations Supervisor is responsible for the day to day operation and administration of the McIntyre Performing Arts Centre. The incumbent provides a high level of administrative and technical oversight, leadership in revenue and sales generation, supervision and execution in the planning and operation of the 1029 seat theatre. The incumbent is the primary College contact for the McIntyre Performing Arts Centre and is responsible for building successful business relationships with new and existing clients. The incumbent is responsible for the development and operations of the venue including ensuring management of revenue targets, maintenance, inventory and tracking of all equipment and repairs, manage all third party contractors, manage all facility rental contracts, working with internal college departments to facilitate events and provide students with work integrated learning opportunities in the facility. The incumbent, in conjunction with the Manager, is also responsible for ongoing community outreach, partnership building, and the research and development of new revenue generation opportunities. Evening and weekend work are required.

What you'll be doing:

Sales and Programming

Ensures the efficient and profitable operation of revenue generation activities and expense control by:

• Conducts a market assessment and feasibility study to build out a seasonal program for the McIntyre Performing Arts Centre
• Achieves revenue targets related to revenue generation programs and activities as established by the Manager, Conference & Theatre Services.
• Develop, advance and steward relationships with community partners, industry professionals, other venues, artists and agents, to facilitate programming opportunities.
• Ensuring compliance with health and safety, licensing laws and other legal regulations.
• Planning multiple complex events simultaneously that involve balancing several deadlines and the needs of various client groups;
• Ensuring all events run smoothly.
• Negotiating with external service providers and suppliers as required;
• Purchasing or renting the necessary supplies and equipment for the theatre division to operate.
• Planning all logistical requirements including catering arrangements, entertainment, guest speakers and location set-up as required.
• Taking responsibility for the sales and marketing of the theatre, including pricing, promotions, image/brand and profile.
• Researching markets to identify new business.
• Communicating daily with the management team, planning work schedules and checking client requirements.
• Dealing with customer complaints, comments and enquiries.
• Acting as the primary College contact to community members participating in and/or attending the programs.
• Making cold calls and sales presentations to solicit new business;
• Preparing quotes and proposals for potential clients.
• Create annual programming plans and budgets for approval and operate within approved budgets.
• Plan and book touring acts and shows by conducting research and applying knowledge of audiences, ensuring a balance between different types of productions.
• Procure and execute artists' contracts including negotiation of offers, terms, fees, and dates.
• Responsible for the MPAC's contractual commitments for risk programming as they relate to artists' local needs. Includes negotiating favourable hotel rates, booking local transportation, catering requirements, insurance etc.
• Responsible for the successful administration of all shows booked, including budget management and settlement, including marketing, box office, and front of house and day of show duties.
• Preparing detailed budgets for Management review and Letter of Intent to touring artists. Maintaining detailed expense reports for performance settlement and artist splits after the performance.
• Coordinate MPAC's block booking participation with other Ontario Performing Arts Centres to coordinate artist's tours.
• Conduct site tours for prospective clients or film agencies.
• Review and suggest changes to MPAC rental program policies, rate sheets payment terms and contract policies.
• Maintain client relationships.

Budget and Operation Coordination

• In conjunction with the Manager, handles the scheduling of the theatre.
• Develops and utilizes budget forecasting tools to evaluate profitability of theatre events.
• Prepares monthly invoices for clients and collects payment.
• Reviews monthly Accounts Receivable reports relating to portfolio and following up with outstanding accounts.
• Completing and executing sales contracts.
• Collecting advance deposits, managing online payment software to ensure accurate journaling.
• Collecting insurance certificates, signed contracts, producing final invoices.
• Coordinates Conference Services activity with College stakeholders. Arranges for additional security, housekeeping, and parking customer service when required.
• Arranges for catering and bar service when applicable.
• Responsible for the management of tariff submissions and remittance to SOCAN and Resound licensing agencies.
• Implement changes to the general operations of the MPAC including policies to management for review.
• Ensuring compliance with health and safety, licensing laws and other legal regulations.
• Purchasing or renting the necessary supplies and equipment for the theatre division to operate.
• Dealing with customer complaints, comments and enquiries.

Technical Oversight and Staff Management

• Oversee the hiring, recruitment and training of all full-time and part-time staff employed in the operation of the venue.
• Accountable for performance management of all staff.
• Responsible for scheduling theatre technical staff for shifts.
• Review and approve payroll by established deadlines outlined by payroll.
• Create part-time contracts and necessary paperwork.
• In conjunction with the Manager, Conference & Theatre Services determines needed maintenance and renovations to facilities and upgrades needed.
• Researching trends in theatre audio, lighting and rigging systems in order to provide state-of-the-art recommendations and solutions to problems.
• Directly manages the theatre technical staff - fulltime and part-time
• Maintaining staff shift records and providing records for invoice purposes.
• Regularly evaluating implemented solutions and plans to determine if objectives have been achieved or need to be revised.
• Monitoring expenditures of all technical functions and providing data for the purposes of budget planning.
• Convening team meetings as required of theatre technical staff
• Providing guidance and direction to technical staff on work priorities, delegation of tasks, engineering assistance and technical procedures
• Monitoring installed systems by external contractors, vendors and/or College technical personnel.
• Repairing and resolving problems with actual breakdowns and perceived equipment faults as identified by technical staff and clients.
• Keeping abreast of technological advances in theatre.
• Monitoring expenditures of all technical functions.

Other duties as assigned.

What you'll bring to the role:

• A minimum of two-year diploma in theatre and arts management or equivalent combination of education and/or experience in related field; or equivalent combination of education and experience.
• Minimum of 5 years of industry practical experience in a performing arts centre, or theatre with experience in sales, operations and an understanding of theatrical technical needs.
• At least 2 years of supervisory experience.
• Excellent analytical, organizational and problem-solving skills.
• Superior communication, customer service, sales and negotiation abilities.
• Leadership and team building skills.
• Knowledge of Theatre, Arts or Entertainment Management.
• Knowledge of the Liquor Licensing Board of Ontario Acts is an asset.
• Knowledge of budget processes.
• Negotiation and advocacy skills.
• Ability to work outside of regular business hours is necessary (mornings/evenings/weekends).
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• Progressive vacation plan starting with 22 vacation days per year plus holiday closure.
• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Annual employee performance incentive program.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College's commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/