THB - Customer Service Representative

Gardewine Group; Northwestern Ontario; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Manitoba’s Largest Trucking Company

35 Terminals across North America

Competitive compensation

Comprehensive group health benefits

Company Matched Pension Plan

Profit Share Program

Job summary

Gardewine is seeking a Customer Service Representative to join our Thunder Bay, ON team. You will handle day-to-day customer service tasks, coordinate shipment details, and keep customers informed through phone and email channels.

The role requires strong communication, organizational skills, and attention to detail, with proficiency in Microsoft Excel and Office. Prior logistics experience is preferred but not required, and safety initiatives are part of the responsibilities.

Qualifications

• High School diploma or equivalent with good math, language and reading skills.
• Strong interpersonal, customer service, organizational, attention to detail and problem solving skills.
• Working knowledge/experience with customer data software systems preferred.
• Working knowledge of Microsoft Office, especially Excel.

Responsibilities

• Provide superior customer service for accounts and inquiries.
• Manage customers through phone and email service queues.
• Provide tracing and P.O.D. information to customers and internal teams.
• Update external customer portals with shipment status.
• Coordinate special pickup and delivery of loads or shipments.
• Update system with proof of deliveries and tracking data.
• Answer inquiries and communicate shipment status promptly.
• Substitute for main reception as needed.
• Complete spreadsheets regarding designated customer shipments.
• Maintain all department electronic and paper filing systems.
• Support Safety and Health initiatives and compliance.
• Other duties aligned with warehouse goals.

Skills

Customer service

Interpersonal skills

Organizational skills

Problem solving

Communication

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Excel

Customer data software systems

Microsoft Office Suite

Job description

• Complete spreadsheets regarding designated customer shipments

Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first.

We are currently seeking a Customer Service Representative (CSR) to join our team in Thunder Bay, ON.

Summary

The CSR is responsible for caring out all types of day-to-day customer service activities by ensuring timely resolution and communication with customers (internal and external) regarding a variety of customer service issues.

Duties And Responsibilities

• Provide superior customer service for customers regarding accounts
• Partake and manage customers through the phone and email customer service queue
• Provide tracing and P.O.D. information to customers (external and internal)
• Update all external customers portals
• Answer inquiries and provide prompt communication regarding status of shipments
• Coordinate special pickup and delivery of loads or shipments
• Update system on all proof of deliveries
• Substitute for main reception
• Complete spreadsheets regarding designated customer shipments
• Manage image exception report
• Maintain all department filing (electronic and paper) file systems
• Practice and support all Safety and Health initiatives
• Other duties related to goals of warehouse

Qualifications

High School diploma or equivalent with good math, language and reading skills. Demonstrate strong interpersonal, customer service, organizational, attention to detail and problem solving skills. Working knowledge and experience with customer data software systems is preferred. Working knowledge of Microsoft Office program, especially excel. Proven ability to manage multiple tasks in a time sensitive environment. Transportation or logistics experience would be ideal.

Physical Requirements

You will be required to a computer and telephone simultaneously while sitting for eight hours.

Benefits And Perks

• Manitoba’s Largest Trucking Company
• 35 Terminals across North America
• Competitive compensation
• Comprehensive group health benefits
• Company Matched Pension Plan
• Profit Share Program

At Gardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer.

We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at www.gardewine.com.