Territory Manager

The Stevens Company; Kingston; Hybrid; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Car allowance

Base salary plus commission

Benefits and pension

Job summary

The Stevens Company, a leading Canadian medical supply distributor, seeks a Territory Manager to drive sustainable sales growth across a broad healthcare network in the GTA East to Kingston area.

You will build relationships with Acute Care Facilities, Surgical Centres, Primary Care Networks, and clinics, leveraging strategic account management and proposed value to win new business while working in a hybrid, permanent, full-time capacity.

Qualifications

• Bachelor’s degree in Business, Healthcare, Commerce, or related field.
• 3–5 years of experience in medical device sales, sales distribution, or territory management.
• Strong relationship-building and negotiation skills; experience with CRM systems is a plus.
• Knowledge of the Ontario healthcare market is a strong asset.

Responsibilities

• Promote, sell, and secure orders from customers through a relationship-based approach.
• Analyze territory data and develop sales strategies based on trends.
• Organize priorities to ensure the best customer experience.
• Prospect for new business via calls, visits, and presentations to increase sales profitability.
• Collaborate with vendors and conduct joint business calls to hit targets.
• Prepare written proposals/quotations independently or with other teams.
• Place or delegate orders to ensure service excellence by the customer-service team.
• Coordinate sales efforts with multiple internal functions and departments.
• Collaborate with all departments to support sales initiatives and operations.
• Demonstrate product usage and advise customers as trained by Stevens.
• Set up equipment at healthcare facilities and assist with delivery instructions.
• Resolve customer problems and monitor market conditions and trends.
• Participate in contractual processes with GPOs and Shared Services to secure trials.
• This role may require after-hours work for trade shows and meetings.

Skills

Relationship-building

Strategic account management

New business development

Influence healthcare professionals

Communication skills

Education

Bachelor’s degree in Business/Healthcare/Commerce

3–5 years in medical device sales / territory management

Tools

CRM systems

Job description

Position Type: Hybrid, Permanent, Full-Time

Location: GTA East to Kingston, Ontario

Compensation: $75,000 cad Base Salary + Commission Program + Car Allowance + Benefits + Pension

Join Our Team

Here at Stevens, we are more than just a leading Canadian medical supply distributor—we are driven by purpose. Our mission is to bring innovative, top quality, affordable products, and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a key role in providing the exceptional service and comprehensive healthcare solutions we set out to achieve every day.

Position Overview

The Territory Manager drives sustainable sales growth, profitability, and account development within the assigned territory by promoting and selling the Company's products and services to existing and prospective customers into a range of healthcare facilities, including Acute Care Facilities. Surgical Centres, Family Health Teams, Primary Care Networks and physician Clinics

Success in this role requires strong relationship-building skills, strategic account management, new business development, and the ability to influence healthcare professionals and clinic decision-makers.

Responsibilities

Under the supervision of the Sales Manager, or designate, the duties and responsibilities of the Territory Manager include, but are not limited to, the following

• Promote, sell, and secure orders from existing and prospective customers through a relationship-based, consultative, and evidence-based approach.


• Analyze territory data such as sales trends to determine the potential value of existing and prospective customers’ business and be able to use that information to create new sales strategies.


• Effectively organize and manage competing priorities to ensure best customer experience.


• Prospect for new business opportunities via telephone, in-person site visits, video conferences and sales presentations to existing customers and new accounts with the goal of increasing sales profitability for the Stevens Company


• Consult with our vendor partners and conduct strategic joint business calls to further our shared sales targets.


• Develop clear and effective written proposals/quotations independently or with the assistance of the other sales team’s departments depending on the complexity of the opportunity.


• Will be expected to place or delegate orders appropriately to internal customer service experience team, ensuring service excellence is maintained.


• Coordinate sales efforts with customer service, inside sales, quotations, contracts, marketing, sales management, accounting, logistics, service.


• As a member of the Stevens Company team, you will be required to collaborate with all departments including (but not limited to) Customer Service, Contracts, Marketing, Finance, Sales management, Accounting, Warehouse Logistics, and IT.


• Demonstrate and advise customers regarding the suggested use of supplies and/or equipment based on training provided by The Stevens Company and our vendor partners.


• Manage the end-to-end set-up of equipment at healthcare facilities by executing such tasks as (but not limited to) installing/assembling equipment, consulting with the Operations team for delivery instructions, assisting with bringing equipment onto the premises and ensuring the proper disposal of refuse.


• Assist with and expedite the resolution of any customer problems and complaints.


• Keep abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.


• Actively participate in the Group Purchasing Organization and Shared Services Organizations contract development process, including gather market intelligence and securing product trials with customers to secure product and/or vendor clinical acceptance


• This position will require work outside of our normal business hours for trade shows, training seminars, and meetings.

Qualifications

• Bachelor’s degree in Business, Healthcare, Commerce, or related field preferred.


• 3-5 years of experience in medical device sales, sales distribution, or territory management.


• Proven ability to prospect and develop new business opportunities.


• Knowledge of the Ontario healthcare market is considered a strong asset.


• Experience calling on: Acute Care Facilities, Surgical Centres, Primary Care Networks Physician Offices, Community Clinics is considered a strong asset.


• Strong presentation, negotiation, and relationship management skills.


• Experience with CRM systems.


• Valid driver’s license and passport, with the ability to travel as required.


• Ability to manage multiple priorities and work independently or collaboratively in a team environment.


• Up-to-date immunizations as required by client sites or applicable law.

Why Work at Stevens?

Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive. Therefore, we are committed to providing a comprehensive benefits and employee program that supports:

- Comprehensive Benefits: Full-time employees and their families receive robust coverage including extended health and dental plans and life insurance.

- Career Development: Professional growth opportunities.

- Opportunities for Advancement: We actively support internal growth and skill development to help you build a lasting career with us.

A Workplace Where Everyone Belongs

Diversity, equity, and inclusion are core to who we are. We respect, value and celebrate people from all backgrounds, and are committed to ensuring all feel supported and empowered to reach their full potential. We do not tolerate discrimination of any kind and foster a culture of respect and inclusion. Diverse viewpoints spark innovation and help deliver creative solutions; at The Stevens Company we celebrate diversity and recognize our staff for their abilities. Get Involved!

Definitely not all work and no play, here at Stevens we love to get involved in activities that promote community, connection, and good fun! Our Social Committee does a fantastic job of organizing various activities, games and events throughout the year, including but not limited to; STEVENGO, Family & Friends events, spirit days, holiday events and various fun-filled initiatives to support charities both local and national we are proud to partner with.

To learn more about the fun being had at Stevens, check out our LinkedIn: linkedin.com/company/the-stevens-company-limited

Grow With Us

If you are passionate about helping others, thrive in a supportive and inclusive team environment, and want to be part of a company making a real difference in Canadian healthcare, we would love to hear from you.