Tenant Services Coordinator

BGIS; Brampton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading provider of facility management services, BGIS is seeking a Tenant Services Coordinator in Brampton. The coordinator will manage small-scale maintenance projects, resolve tenant issues, and ensure effective service delivery through excellent client management and strong organizational skills, enhancing the overall client experience.

Qualifications

• 1-3 years of relevant experience.
• Strong communication skills, both verbal and written.
• General understanding of commercial building systems or construction.

Responsibilities

• Coordinate BGIS and subcontracted teams to deliver tenant services.
• Assist Facility Managers with small-scale tenant service projects.
• Review contract work and report discrepancies.

Skills

Client management

Customer service

Communication

Organizational skills

Multitasking

Contract interpretation

Education

High school diploma plus technical or business coursework

Tools

CAD

MS Office

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With a team of over 6,500 professionals globally, we focus on enabling innovation through our services and actively seek new opportunities to benefit our clients. We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. Further information is available at www.bgis.com.

Summary

The Tenant Services Coordinator supports BGIS clients by coordinating small-scale maintenance projects, workspace changes, design services, and office services. This role also involves resolving tenant issues related to service projects, and managing scope, specifications, tendering, financial administration, and contractor performance for tenant and base building projects.

Key Duties & Responsibilities

• Receive, process, and validate service requests via phone, email, or in person, maintaining work order tracking.
• Coordinate BGIS and subcontracted teams to deliver tenant services within scope.
• Assist Facility Managers with small-scale tenant service projects, including contractor selection, performance monitoring, budgeting, and quality control.
• Review contract work, report discrepancies, and coordinate purchase orders.
• Interpret client work processes, workplace culture, and policies to ensure effective service delivery.
• Perform other duties as assigned.

Knowledge & Skills

• High school diploma plus technical or business coursework.
• 1-3 years of relevant experience.
• Excellent client management and customer service skills.
• Strong communication skills, both verbal and written.
• Knowledge of project delivery and tendering processes.
• General understanding of commercial building systems or construction.
• Organizational, coordination, and documentation skills with multitasking ability.
• Ability to work independently.
• Contract interpretation skills.
• Proficiency with CAD is an asset.
• Experience related to facility management, infrastructure, or relevant industry sectors.
• Proficiency in MS Office and email software.

Licenses & Professional Accreditation

• Valid driver’s license, if required.

At BGIS, we value diversity and inclusion as key drivers of our success. We are committed to a barrier-free recruitment process and providing equal employment opportunities to individuals of all backgrounds. Promoting diversity remains a core element of our organizational culture.