Temporary Operations Clerk (anticipated for up to 4 months)

The Corporation of the Town of Whitby; Whitby; Hybrid; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Benefits and pension

Job summary

The Corporation of the Town of Whitby is seeking an Operations Clerk to support Operational Services with administrative and communications tasks. The role emphasizes customer service, data entry, and accurate record keeping within a fast-paced municipal environment.

You will report to the Manager, Administration and Analytics and contribute to a collaborative team that values CARE values: Collaborative, Accountable, Respectful, Engaged.

Qualifications

• Post-secondary diploma in Office Administration or related discipline required.
• Strong customer service and communication skills expected.
• Proven ability to organize, prioritize, and manage multiple tasks.

Responsibilities

• Provide excellent customer service to the public and staff.
• Respond to telephone and email inquiries in a courteous, timely manner.
• Coordinate two-way radio dispatch as required.
• Enter data accurately and maintain records.
• Prepare correspondence and compile statistical information.
• Maintain accurate filing and record-keeping systems.
• Perform other administrative/clerical duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Time management

Prioritization

Problem solving

Education

Post-secondary diploma in Office Administration or related discipline

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Our team is highly skilled, passionate about our community, and we care. Let's grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby's Official Plan has been updated to establish new directions for Whitby's planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let's grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town's CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to, and under the direction of the Manager, Administration and Analytics, the Operations Clerk is responsible for providing administrative and communications support to the Operational Services Staff, including, but not limited to:

• providing excellent customer service
• responding to telephone and email inquiries/concerns from the general public and other members of staff in a courteous manner
• two-way radio dispatch
• accurate data entry
• preparation of correspondence
• compiling of statistical information
• accurate record keeping
• filing
• other administrative/clerical duties as assigned

Who You Are

Our Community Services team is looking for an enthusiastic, solutions-oriented team player who takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. Using your excellent communication and interpersonal skills you foster a collaborative team environment among co-workers, and work well both independently and as part of a team. You demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.

A high volume of work does not intimidate you. You are excellent at prioritization and time management, and can work under pressure to meet deadlines. You are a problem solver. You love to research and analyze problems: identifying, gathering and processing relevant information to determine possible solutions, evaluate them and make recommendations. As far as you're concerned, anything worth doing is worth doing right.

What You Bring To Our Team

The successful applicant must possess:

• a post-secondary school graduation diploma in Office Administration, or related discipline
• a minimum of eighteen (18) months of related administrative experience
• a thorough understanding of municipal government functions and responsibilities
• demonstrated working knowledge of Microsoft Office Suite (Word, Excel and Outlook), at an intermediate level
• excellent keyboarding skills; with the ability to manage multiple phone lines, while ensuring work is completed accurately and efficiently

What We Offer You

A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and li