Temporary Operations Clerk (anticipated for up to 4 months)

The Corporation of the Town of Whitby; Township of Langley; Hybrid; CAD 43,000 - 54,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible work arrangements

Benefits and pension program

Job summary

The Town of Whitby is hiring for a Frontline Hybrid administrative position within its Community Services team. You will deliver high-quality customer service, handle inquiries, perform data entry, and manage correspondence to support daily municipal operations.

We offer a hybrid work environment with flexible arrangements and a comprehensive benefits and pension program. Salary range is posted with hybrid scheduling details and a closing date in 2026.

Qualifications

• Post-secondary school graduation diploma in Office Administration or related discipline.
• A minimum of eighteen (18) months of related administrative experience.
• Thorough understanding of municipal government functions and responsibilities.
• Demonstrated working knowledge of Microsoft Office Suite (Word, Excel and Outlook) at an intermediate level.
• Excellent keyboarding skills with the ability to manage multiple phone lines and ensure accuracy.

Responsibilities

• Providing excellent customer service.
• Responding to telephone and email inquiries/concerns from the public and staff in a courteous manner.
• Two-way radio dispatch.
• Accurate data entry.
• Preparation of correspondence.
• Compiling of statistical information.
• Accurate record keeping; filing.
• Other administrative/clerical duties as assigned.

Skills

Excellent keyboarding

Prioritization

Time management

Multitasking

Education

Office Administration diploma

Tools

Microsoft Office Suite

Job description

Who We Are

Our team is highly skilled, passionate about our community, and we care. Let’s grow together. In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes. The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame. The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day. Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials. By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

• providing excellent customer service;
• responding to telephone and email inquiries/concerns from the general public and other members of staff in a courteous manner;
• two-way radio dispatch;
• accurate data entry;
• preparation of correspondence;
• compiling of statistical information;
• accurate record keeping;
• filing;
• and, other administrative/clerical duties as assigned.

Who You Are

Our Community Services team is looking for an enthusiastic, solutions-oriented team player who takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. Using your excellent communication and interpersonal skills you foster a collaborative team environment among co-workers, and work well both independently and as part of a team. You demonstrate tact, diplomacy and sound discretion when working with a broad range of partners. A high volume of work does not intimidate you. You are excellent at prioritization and time management, and can work under pressure to meet deadlines. You are a problem solver. You love to research and analyze problems: identifying, gathering and processing relevant information to determine possible solutions, evaluate them and make recommendations. As far as you’re concerned, anything worth doing is worth doing right.

What You Bring To Our Team

• a post-secondary school graduation diploma in Office Administration, or related discipline;
• a minimum of eighteen (18) months of related administrative experience;
• a thorough understanding of municipal government functions and responsibilities;
• demonstrated working knowledge of Microsoft Office Suite (Word, Excel and Outlook), at an intermediate level;
• excellent keyboarding skills; with the ability to manage multiple phone lines, while ensuring work is completed accurately and efficiently.

What We Offer You

A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs. A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them. This is designated as a Frontline Hybrid role. Frontline Hybrid recognizes that up to 40% of job functions associated with the role can be done virtually, from a remote office. Further details on these programs will be discussed through the selection process.

Salary Range/Hourly rate: $31.32 - $39.16

Hybrid information: Frontline Hours: This position may work flex hours, including days, and afternoons, forty (30) hours per week. Shifts may be scheduled between the hours of 7:00 a.m. and 10:00 p.m., Sunday to Saturday.

Closing Date: November 5, 2026

AI Disclosure

The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.

Our commitment to Inclusion, Diversity, Equity, and Antiracism

At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement

The Town of Whitby is an affirmative action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Accommodation

The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code‑protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability‑related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes. Our employees are collaborative, accountable, respectful and engaged. We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.