Temporary Full-Time Service Operation Coordinator

Community Living; Sault Ste. Marie; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

RRSP participation

Professional development

Team environment

Job summary

Community Living Algoma is seeking a Service Operations Coordinator to support management, staff and service delivery. The role requires organizing, documenting and coordinating with teams to meet timelines and ensure quality care for people with disabilities.

Responsibilities include preparing interview materials, reviewing reports in AIMS, Surge and SSC, and aiding budget and audit tasks. A valid driver’s license and bilingual ability are assets.

Qualifications

• This position requires a diploma in Business, Information Management or a related field.
• A minimum of 3–5 years of experience in information management or related field.
• Proficiency in Microsoft Office and a valid driver's license is required.
• English and French language skills are an asset.

Responsibilities

• Schedule meetings and take minutes.
• Prepare interview packages and assist with interviews and reference checks.
• Run reports in AIMS, Surge, SSC and identify trends to improve services.
• Coordinate with Passport Coordinator to ensure hours are utilized.
• Complete monthly audits/signoffs for PSRs, trust accounts, staff mileage and petty cash.

Skills

Multitasking

Organization

Team collaboration

Communication

Education

Diploma in Business/Information Management or related field

Tools

Microsoft Office 365

Teams

AIMS

Surge/SSC

Job description

SERVICE OPERATIONS COORDINATORAre you looking for a rewarding career where you can enhance the quality of life for people with disabilities?Community Living Algoma is hiring a Temporary Full-Time Service Operations Coordinator!Community Living Algoma is looking for the following qualities and skills:• Demonstrates a strong understanding in CLA’s vision, mission, values, and principles and promotes and integrates into your daily work• The ability to multitask and manage a diversified and demanding workload while remaining conscientious about the quality of work is ideal and the ability to develop and maintain a supportive working relationship with all team members.• Proficient with the use of Microsoft program features, specifically Word, Excel, Outlook, Microsoft 365; Teams• Knowledge of responsibilities around the organization and storage of agency documentation as per QAM (Quality Assurance Measures)• Excellent organizational skills, ability to navigate and work within systems of organization databases• Demonstrated ability to collaborate with others to ensure timelines, deadlines are met• Expected to perform duties with minimal supervision and is expected to plan and organize• work• Liaison with staffing teams, members of management, and works closely with managers to understand and meet their needs• Scheduling meetings, taking minutes• Prepares interview packages and assists with the interview and reference checks of Direct Support Worker applicants.• Review of MARS, PRN usage forms, medication counts, medication disposals• Run reports in AIMS, Surge, SSC as needed and requested - Identifies trends, gaps and make recommendations to managers/directors to improve services.• Work closely with Passport Coordinator to ensure hours are being utilized• Petty cash reimbursement, cash/cheque requests, Purchase orders,• Completes required monthly audits/signoffs for PSRs, trust accounts, staff mileage, and petty cash and reports any concerns to the manager.• Works with accounting to send budget reports to the manager monthly• Budget sheets-annual setup• Ensure that all staff have completed the requirements for health and safety,• Completing monthly walkthroughs in coordination with the Health and Safety rep• Ensure completion of QAM compliance checklists• Working closely with scheduler regarding shifts for training• Ensure staff hours are entered into SSC. Audit, reconcile and approve staff hours in SSC.• Participates in the On-Call Rotation.We thank all applicants for their interest however only those selected for an interview will be contacted. CLA is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment and selection process. Applicants who require accommodation need to make their requirements known when contacted and CLA will work with them to meet their needs.QualificationsThis position requires a diploma in Business, Information Management or a related field. A minimum of3-5 years of experience in the field of information management or related experience. Proficiency in Microsoft Office; and a valid driver’s license with access to a reliable vehicle is required. Ability to speak, read and write in both English and French would be an asset.What we offer• Competitive compensation package• Health insurance: prescription drug, dental, vision, EAP and short- and long-term coverage• Participation in group RRSP• Enjoyment of working for a community focused organization• A great team environmentIf you are interested in an exciting management opportunity and you are someone who is organized, flexible and committed to the people we serve, and want to become part of a Management Team that focuses on leading the organization through a transformation process, join us at CLA in being part of our team as we aspire to become a leading organization in the inclusion of people with developmental disabilities.Please reply, with a cover letter and resume detailing how your qualifications meet the requirements of this position and a current resume to by Sunday October 25, 2026