Full Time Crisis Supervisor

SOAR Community Services; Brantford; On-site; CAD 51,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Travel insurance

Vacation & leave

EAP

RRSP/TFSA matching

Professional growth & development

Job summary

SOAR Community Services is seeking a Crisis Supervisor in Brantford, ON to lead direct service staff and oversee crisis response within the addictions and mental health sector. The role focuses on safe service delivery, program coordination, and ongoing staff coaching to improve outcomes.

The incumbent will supervise staff, coordinate case management, and ensure timely, strength-based support for clients, families, and community partners while maintaining documentation and safety protocols in a

Qualifications

• Minimum 2 years' experience working with individuals, groups and/or families affected by addictions and mental health conditions and leadership experience
• Experience assessing safety risks and safety planning; applying theoretical models for case management
• Knowledge of evidence-informed best practices in crisis service delivery; ability to respond in high-pressure situations
• Must have access to reliable transportation; some travel may be required
• Mediation / Conflict Resolution / Leadership training preferred

Responsibilities

• Provide non-clinical supervision, coaching, scheduling support and day-to-day guidance to direct service staff
• Support staff performance, development, accountability and engagement through supervision
• Assist clients with strengths-based service planning, advocacy, crisis intervention, safety planning, referrals and short-term stabilization
• Assess and respond to risk, client behavior, complaints, incidents and urgent service needs
• Maintain accurate documentation and data integrity across client files and reports
• Promote collaboration across programs and referral sources for coordinated service delivery
• Contribute to a safe and respectful work environment; support health and safety practices
• Complete required training and support continuous improvement in crisis service delivery
• Facilitate or participate in department and sector case management meetings

Skills

Leadership

Risk assessment

Crisis intervention

Communication

Education

College diploma in Social Services

University degree in Social Sciences preferred

Job description

Type: Full-Time

Location: Brantford, ON

Salary: Starting at $56,784.00 annually.

Positions: 1

Hours of Work: 37.5 hours -Sunday to Thursday (Sun 9-5, Mon 8-4, Tues 9-5, Wed 11-7, Thurs 11-7).

The Opportunity

We are seeking a compassionate and experienced Crisis Supervisor to support the delivery of responsive, client-centered crisis services within the Addictions and Mental Health sector. In this leadership role, you will supervise direct service staff, support safe and effective service delivery, and help ensure clients, families, caregivers, and community partners receive timely, coordinated, and strength-based support. Reporting to the Manager, the Crisis Supervisor plays a key day-to-day program coordination, staff coaching, case consultations, and the ongoing development and evaluation of program activities.

What You’ll Do

• Provide non-clinical supervision, coaching, scheduling support, and day-to-day guidance to direct service staff.
• Support staff performance, development, accountability and engagement through effective supervision and communication practices.
• Support clients through strengths-based service planning, advocacy, crisis intervention, safety planning, referrals, education, follow-up, and short term stabilization support.
• Assess and respond to risk, client behaviour, complaints, incidents, and urgent service needs using sound judgement and established protocols.
• Maintain accurate documentation, clients files, reporting requirements, and data integrity
• Promote collaboration across programs, departments, referral sources to support coordinated service delivery.
• Contribute to a safe, clean and respectful work environment by supporting health and safety practices and identifying risks and concerns.
• Complete required training, maintain current knowledge of best practices, and support continuous improvement in crisis service delivery.
• Facilitate and/or participate in department and sector case management meetings.

What You’ll Bring

• College diploma in Social Services; University degree in Social Sciences preferred
• Minimum 2 years' experience working with individuals, groups and/or families affected by addictions and mental health conditions and specific experience in a leadership role
• Must have experience assessing for safety risks and safety planning, and a demonstrated ability to apply relevant theoretical models when providing assessments to identify strengths, needs and level of risk, and case management
• Knowledge of evidence-informed best practices crisis service delivery and the ability to respond effectively in high-pressure situations
• Must have access to reliable transportation, as some travel may be required
• Mediation / Conflict Resolution / Leadership training preferred.

Eligibility

• Eligible to work in Canada
• Vacant Position

Benefits

• SOAR offers meaningful work, supportive leadership, and the opportunity to make a direct impact in the community.
• Join a collaborative team dedicated to reducing stigma and improving access to support.
• Use your leadership skills to coach, mentor and support staff in meaningful direct service work.
• Contribute to responsive crisis services that promote safety, dignity and hope.
• Work alongside other programs and community partners to strengthen service coordination and client outcomes.
• Be part of an organization that values continuous learning, professional growth, and quality improvement.
• Salary: Starting at $56,784.00 annually.
• Benefits: Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.
• Time off: 3 weeks' vacation, 60 hours of personal leave, and 15 hours of wellness time (pro-rated first year).
• Employee Assistance Plan (EAP) for staff and their families.
• RSP/TFSA matching for eligible staff.

Our Commitment to Job Seekers

SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

SOAR Community Services is committed to advancing equity, diversity, inclusion, and belonging within our workplace and across the communities we serve. We welcome applications from individuals with lived and living experience and from members of equity-deserving groups, including Indigenous, Black, and racialized communities, 2SLGBTQIA+ individuals, and persons with disabilities. We encourage applications from all qualified individuals. If you require accommodations as part of the hiring process, please let us know so that we may arrange for their provision.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Protection of Privacy Act.