Temporary Boutique Assistant

Van Cleef & Arpels; Vancouver; On-site; CAD 37,195 - 39,950; Part time

Benefits offered by this job

Health benefits

Paid time off

Employee assistance program

Volunteer days off

Job summary

Van Cleef & Arpels is seeking a proactive and adaptable individual for a role focused on client experience in their Vancouver boutique. The ideal candidate must possess a Bachelor’s degree and have a minimum of two years in a luxury environment, showcasing strong organizational and multitasking skills.

Responsibilities include supporting Sales Associates, maintaining boutique operations, and ensuring optimal customer service. The compensation ranges from $27.00 to $29.00 hourly, with various benefits such as health programs and work-life balance initiatives.

Qualifications

• At least two years of experience in a fast-paced luxury environment.
• Ability to manage multiple projects simultaneously.
• Exceptional customer service and support skills.

Responsibilities

• Deliver exceptional client experience by supporting Sales Associates.
• Assist in daily boutique maintenance and operations.
• Support reception duties and participate actively in events.

Skills

Organizational skills

Multitasking ability

Communication skills

Computer skills

Familiarity with SAP software

Fluency in multiple languages

Education

Bachelor's degree or equivalent

Job description

Ideal Candidate

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast‑paced luxury environment preferred. The candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

Responsibilities

Reporting to the Sales Manager, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

• Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations.
• Participate in set up and breakdowns at opening and closing of the boutique.
• Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance.
• Accurately backfill POS stations and desks.
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition.
• Responsible for greeting clients and assisting with Reception duties.
• Respect all protocols defined by Management and Corporate regarding the client experience.
• Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter.

Compensation

Expected Rate Range: $27.00 - $29.00 hourly. Salary will be determined based on relevant skills and experience.

Benefits

Richemont offers a generous compensation and benefits package for eligible employees. Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company‑sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a maternity leave top‑up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Accommodations

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.