Key Holder

Richemont Iberia SL; Toronto; On-site; CAD 33,062 - 35,817; Full time

Benefits offered by this job

Health, dental, drug, and vision

RRSP with employer match

Life and disability insurance

Paid time off and maternity leave top‑

Volunteer days

Job summary

Richemont Iberia SL in Toronto is seeking a client-focused Retail Sales Associate to drive jewelry sales and deliver exceptional service. You will develop a loyal clientele, maintain product knowledge, and uphold boutique aesthetics while supporting after-sales activities.

The role requires bilingual English/Spanish communication, and flexibility to work evenings, weekends, and holidays in a high-end retail environment.

Qualifications

• Experience in retail sales, jewelry or luxury products preferred.
• Ability to build relationships with customers and earn trust.
• Excellent interpersonal, communication, and basic computer skills.
• Detail-oriented with multi-tasking ability.
• High school graduate; college degree preferred.
• Ability to work nights, weekends, and holidays.
• Fluent in English and Spanish.
• Stand for long periods; occasional lifting of boxes.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information to promote boutique relationships and sales.
• Maintain strong product knowledge of the various collections.
• Provide outstanding customer service.
• Develop knowledge of simple pen repair and after-sales service.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Communicate with corporate office in absence of management.
• Ensure loss prevention procedures are followed.
• Handle transfers in absence of management.

Skills

Customer service

Retail sales

Bilingual English/Spanish

Cash handling

Product knowledge

Attention to detail

Education

High school diploma

College degree preferred

Job description

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently adding information to further promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handles communication with corporate office in absence of management
• Responsible for ensuring loss prevention procedures are followed according to protocol
• Handle transfers in absence of management

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent, College degree preferred
• Able to work open availability including nights, weekends, and holidays
• Fluent in English and Spanish
• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

We Offer – Canada

• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones.
• Company sponsored health, dental, drug, and vision programs.
• Income protection solutions including life insurance, disability benefits, and the RRSP program with employer match.
• Paid time off, a maternity leave top-up program, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected Salary Range: $24.00 - $26.00 hourly. Salary will be determined based on relevant skills and experience.